Resource Manager

| United States +80 more | Remote
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We are looking for a Resource Manager who embodies our culture and will help us take our team to the next level by managing resource allocation across our competency teams. This role ensures we utilize the best mix of talent in order for our teams to deliver exceptional work to our clients and serves as the liaison between client services, service delivery, experience design, analytics and insight, strategy, and technology teams. This role involves significant use of OpenAir to monitor and track resource forecasts and utilization and, as a result, this team member also serves as the primary administrator to support OpenAir configuration and reporting. This role requires strong collaboration skills, an upbeat, positive attitude, and a willingness to problem solve in an ever-changing environment.


The Resource Manager also works directly with Talent Team (recruitment) to facilitate appropriate staffing across the agency based on aggregate understanding of project requirements. The Resource Manager must also ensure that project resourcing is managed in order to assure timely delivery and must communicate to appropriate project managers resourcing issues that may impact scheduled deadlines or budget. It is also required that this position enforce process by utilizing and requesting all departments to use proper forms and procedures when requesting resources. 

Role and Responsibilities

  • Plan, organize, prioritize, and handle multiple tasks in a collaborative work environment
  • Understand the detail and depth of each team members' skill set including strengths and unique nuances in order to allocate talent to project needs effectively
  • Partner closely with leadership to understand the client work and needs to ensure the correct team has been assembled
  • Partner with Recruiting on open requisitions keeping them informed of changing talent needs
  • Assist and help influence staffing strategies
  • Act as day-to-day contact for resource management across all competencies (e.g, Experience Design, Engineering, QA, etc.)
  • Construct clear, concise, communication for internal and external stakeholders to establish clear objectives, expectations, and timelines Collaborate with the Talent & Culture team and Competency Leaders to develop and execute talent programs and processes
  • Serve as the administrator and key subject matter expert for the OpenAir system including user setup, configuration, and reporting and manage forecast and allocations
  • Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing Develop, analyze, and communicate monthly utilization reports to competency leads, Talent & Culture, CFO, and other interested leadership parties
  • Identify need for additional talent, including freelance, near shore, part-time, and full-time hires and works with Recruiting to validate and inform of need, duration, and profile accordingly
  • Act as point of contact for resource allocations, conflict resolution, and development of solutions in support of business goals
  • Resolve any issues regarding under or over allocations of current staff members
  • Run weekly resource meeting and facilitate resourcing issues 

Preferred Qualifications

  • Bachelor’s degree and/or equivalent experience required
  • 4+ years of experience in a professional, fast paced, dynamic environment
  • Familiarity with digital marketing and/or creative agency experience
  • Prior experience with OpenAir and NetSuite
  • Proficiency in MS Office and Google, especially Google Sheets and Microsoft Excel Assertive conflict-resolution and problem-solving skills
  • Able to communicate, influence, and listen to the internal stakeholders
  • Think creatively and work collaboratively to develop solutions to staffing challenges Demonstrated passion and ability to problem solve and manage expectations
  • Perfected the art of balancing the needs of the company, managers, and team members Excellent time management and organizational skills
  • Strong ability to build relationships and trust with team members
  • Strong verbal and written communication skills 



#BI-Remote

#LI-Remote


If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.


Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.


Bounteous is willing to sponsor eligible candidates for employment visas.

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Technology we use

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An Insider's view of Bounteous

What are some social events your company does?

My favorite events include a Summer in Winter themed party we held at the Studio, Peak, Peach and remotely all simultaneously. Those attending remotely, zoomed in with festive attire we sent in packages that included drinks/food/favors we had them on the big screen TV so they can view everyone and participate in games.

Markel Lewis

People Experience Advisor

How do you collaborate with other teams in the company?

Whether attempting to gain alignment, provide information, or have a difficult conversation, I feel it’s important to approach every situation with empathy. We may each have different priorities, but remembering there’s a human on the other side of the screen or affected by your decisions goes a long way toward fostering collaboration.

Catrina Ahlbach

Chief of Staff (Tech)

What are Bounteous Perks + Benefits

Bounteous Benefits Overview

Creating a remarkable team member experience goes beyond benefits and rewards – but let’s be honest, they matter. That’s why we’re committed to building a culture of growth, support, and belonging across our global community so amazing people (like you) can thrive every day. Being the best version of yourself is made possible with a healthy lifestyle. We cover 100% of your medical insurance premiums and 65% for any dependents. Choose from a variety of plan options for medical, dental, vision, life insurance, and more that suit yours and your family’s needs. In addition to your physical health, time away from work is important for your mental health. Our ‘Take What You Need’ paid time off policy empowers team members to balance business and personal demands in a healthy, flexible, and supportive way. As an added bonus, when summer rolls around you can get a head start to your weekend with Summer Fridays. As for your financial wellbeing, we offer 401(k) retirement plans through Charles Schwab with a contribution match up to 3% of your annual salary.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

From day one your growth is encouraged and supported with mentorship and development opportunities. Learning & Development is a shared accountability among Team Members, Career Coaches, and the Organization. Your learning journey may include a mix of on-the-job experiences, networking exposure, and education opportunities. To further support career growth, team members are eligible for financial aid for ongoing training, courses, certification, and conference opportunities aligned with their role and the direction of their team.

You are empowered by belonging with an inclusive, people-first culture. Team member networks, our version of employee resource groups (ERGs), hold space for individuals and allies with shared identities, interests, and passions. Our resource groups celebrate communities of color, life as a working parent or caregiver, the LGBTQIA+ community, wellbeing, sustainability, and more.

Lastly, you’re encouraged to work how and where you perform best. We acknowledge that not everyone thrives with a 9 – 5; find a schedule that works for you while honoring team and client commitments.

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