Spectrum
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Residential Market Development Manager

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JOB SUMMARY
This position leads a geographically assigned Residential Market Development Supervisors team and their teams. Responsible for leading and managing the daily operations that sell to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for meeting and exceeding budgeted headcount and sales goals.
A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
Proven project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
Lead a team of Residential Market Development Sales Supervisors and their teams.
Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations.
Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
Possess the knowledge and expertise to lead, guide and develop Residential Market Development Supervisors and their teams.
Identify knowledge and training gaps within the Residential Market Development Supervisors and their teams and develop plans to address these gaps.
Be familiar with reporting and analytics necessary to drive and support business decisions.
Collaborate with other departments and or support teams to achieve goals and objectives.
Residential Market Development leaders work allocation will consist of approximately 30% field work and 70% office work.
Coach to and follow Charter's Sales Process.
Communicate territory assignments to Residential Market Development Supervisors.
Monitor the payroll process and ensure timely and accurate approval of all commission payments.
Complete administrative tasks related to all sales activities and ensures their team does the same.
Maintain detailed understanding of Charters product offerings and value proposition in the markets they sell in.
Maintain current, in-depth knowledge of marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
Prepare reports as needed.
Perform other duties as requested by leadership.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Language.
Proven communication, interpersonal and organizational skills
Possess effective technical and computer skills.
Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
Ability to work outside for extended periods in any season and/or during inclement weather.
Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Must be able to work non-traditional work hours such as evenings and weekends.
Ability to complete documentation accurately.
Valid driver's license, satisfactory driving record within Company required standards and auto insurance.
Required Education
Bachelor's degree in business or marketing, or equivalent work experience.
Required Related Work Experience
5+ years - Outside Sales or related work experience
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of Direct Sales practices
Experience with consumer education of products and services
Knowledge of cable or telecommunications services
Preferred Related Work Experience
0.5+ years - Sales Supervisory experience preferred
WORKING CONDITIONS
Field and office environment
Outside field environment with exposure to inclement weather
Travel as required.
#LI-swd74 SDT510 337613 337613BR

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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