Representative, Messaging at Synchrony (Orlando, FL)

| Orlando, FL
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Job Description:

Role Summary/Purpose:

This Messaging Representative position is responsible to deliver to existing partners the benefits of our products so that they will in turn drive product engagement within their business. This role will partner with our various sales teams and Sales Leaders to provide consultation, analytics, program awareness and reporting to the clients within the assigned accounts to increase Applications, Sales and/or Engagement for the portfolio.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We're proud to offer you choice and flexibility.

Essential Responsibilities:
  • Conduct outbound telephone consultations with clients on assigned accounts to educate on the value of credit (i.e. benefits, strategies, rates, terms and conditions) and how to best use to improve their financial offerings.
  • As a front-line representative, you will be assigned a directory of existing business partners to contact within a specified timeframe to ensure that they have an awareness and understanding of all active sales campaigns relevant to their business market
  • Your performance will be measured against call time, number of dials and contacts made to customers.
  • Provide a superior professional customer experience while engaging with client partners.
  • Establish rapport and credibility with a wide variety of customer types.
  • Utilize all product knowledge and documentation to provide customers with product recommendations appropriate for their needs.
  • Generate incremental revenue for client partners.
  • Receive and implement constructive feedback from sales managers and coaches.
  • Receive and manage inbound calls from client contacts related to Marketing campaigns, training follow up, general program questions or client concerns.
  • Assist in client escalation and resolution processes.
  • Deliver on Quality Assurance standards set forth by the organization
  • Capture all client interactions in Salesforce.
  • Perform other duties and/or special projects as assigned

  • Minimum of 1-year Call Center experience required.
  • The required availability hours for this role are Monday - Friday 8am - 8pm EST with the willingness to work a flexible schedule including overtime and weekends
  • Demonstrated ability to use various software programs such as: SFDC, Outlook, and Seismic to deliver and track messaging output.

Desired Characteristics:
  • Bachelor's degree or within 2 Years to completion of degree.
  • Spanish & English fluency
  • Professional and consultative selling skills with emphasis on influencing others to take action
  • Ability to work in a team
  • Analytical thinker with excellent presentation, organization, follow-up, communication and time management skills
  • CRM experience (SFDC preferred)
  • Ability to manage multiple priorities
  • Self-motivated
  • Strong problem-solving skills
  • Exceptional phone etiquette
  • Ability to adapt and excel in a fast-paced and pressured work environment

Eligibility Requirements:
  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Our Commitment

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with and opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:
  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.

Grade/Level: 04

Job Family Group:

More Information on Synchrony
Synchrony operates in the Financial Services industry. The company is located in Stamford, CT, Charlotte, NC, Kettering, OH and Chicago, IL. Synchrony was founded in 2022. It has 10001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 25 open jobs at Synchrony, click here.
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