Renewal Manager for AI Startup at Moveworks

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Renewal Manager

Moveworks is looking for a Renewal Manager to join our Renewals team.  As a Renewal Manager at Moveworks, you’ll play a high impact, pivotal role in owning, driving and leading the renewal process for Moveworks customers. This is a highly collaborative position that partners with the accounts team to minimize attrition, enhance and improve our customer contracts while protecting and strengthening our existing relationships.   The ideal Renewal Manager is experienced with a comprehensive understanding of the SaaS contracting space with a keen understanding of how to articulate current and future value.
Who we are:
Moveworks is revolutionizing how companies support their employees — with the first AI platform that makes getting help at work effortless. Using advanced conversational AI built for the enterprise, Moveworks gives employees exactly what they need, from IT support to HR help to policy information. Our platform allows customers like DocuSign, Broadcom, and Western Digital to move forward on what matters.
Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the Forbes AI 50 list for three consecutive years, while earning recognition as the Best Chatbot Solution at the 2021 AI Breakthrough Awards. Above all, we’ve built an AI company that puts people first, which is why both Inc. and the San Francisco Business Times called Moveworks one of the Best Workplaces of 2021. 
Come join one of the fastest-growing teams on the planet!

What you’ll do:
  • Achieve financial and strategic revenue, bookings, and billings targets by owning and executing win/win negotiation strategies for renewals that maximize contract value and ensure on-time commitments
  • Actively engage with key decision makers in collaboration with the accounts team to demonstrate value realization
  • Playing an active role on the accounts team to maximize growth and helping to identify opportunities upon contract renewal
  • Collaborate with internal resources such as Account Executives, Customer Success, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
  • Identify risk and execute/iterate on churn mitigation strategies including leveraging internal resources and executive engagement.
  • Accurately maintain/update a rolling forecast and adhere to best practices for all internal processes including Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting  
What you bring to the table:
  • 5+ years experience as part of an enterprise software sales, account management, or customer success team with experience working with mid-sized to large customers
  • Strong negotiation skills with experience driving contracts to completion including navigating contracting and procurement cycles
  • Required: experience in a quota carrying sales /  renewals role with a consistent track record of achieving personal and team goals
  • Strong process management, financial acumen, and contractual engineering skills
  • An uncanny attention to detail and ability to multitask and prioritize
  • Strong written, oral communication, and presentation skills
  • History of thriving in a rapidly-changing environment with a willingness to learn and an openness to giving and receiving feedback
  • An interest in and ability to grow business with a strategic mindset
  • Bachelor’s degree or equivalent relevant experience
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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Moveworks

How would you describe the company’s work-life balance?

We have started with an ethos of empowerment and ownership, and this applies to how employees manage their schedules and workload as well. This is a place where you set your boundaries and personal life needs, and your team respects and empowers you to do so.

Celeste

Technical Recruiter

How do you collaborate with other teams in the company?

Every Movester is readily available via collaboration tools to ensure that teams can effectively work together. We have weekly company syncs with updates from each department to provide a space for centralized communication. My personal favorite, we have whole-company trips to allow employees to strengthen cross-team bonds in a fun environment!

Cherie

Software Engineer

How has your career grown since starting at the company?

Moveworks strikes a great balance between individual and company goals. ‘Do the best work of your career’ is a principle that largely influences it’s culture. From Day 1, my manager has put a strong emphasis on choosing projects that align with my interests while constantly identifying areas for growth that push me to be the best version of myself.

Saloni

UX Designer

How do your team's ideas influence the company's direction?

There’s no shortage of passionate ideas at a startup, but bringing an idea to fruition fast needs deep critical conversations to validate different viewpoints. Conversation Engine sits in the center of our product, connects ML and system engineering, addresses technology gaps creatively, sharpens our marketing message and equips our sales team.

Jing

Technical Lead

What projects are you most excited about?

The project I’m most excited about is the continued growth of the SDR team and how invested the company is in our success. Understanding our current roadmap and how everyone is looking for us to scale it gets me excited to think about where we could be in the next 6 months.

Freddy

Senior Sales Development Representatitve

What are Moveworks Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Moveworks hosts company outings Semi-annually.
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees free on-site parking.
Professional Development Benefits
Lunch and learns
Moveworks hosts lunch and learn meetings weekly.
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