Remote Receptionist at Signpost (Remote)

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Who is Signpost?

Signpost is making it easy for small businesses to manage their online presence, convert consumers and remarket to existing customers. Our cloud-based software platform automates the tasks required to effectively market a small business online, freeing up business owners to focus on what they do best. 

Through our acquisition of Securus Contact Systems (SCS), located in Happy Valley, OR - We will now be able to deliver new and valuable capabilities to our clients through providing unparalleled live receptionist and online chat support to our clients, nationwide. Empowering them to offer optimal service and support to their own customers 24/7/365.

Together, Signpost and SCS are helping local businesses of all types to improve their customer experience and drive more revenue. As we grow into a stronger organization, we are excited to add strong entry-level talent to our growing SCS Contact Center team!   

We are hiring multiple:

 

High Volume Receptionists
Regular Full-Time, Remote
Must reside in TX or NC

Support small businesses, nationwide, across all trades by representing one of Oregon’s fastest growing companies. Gain invaluable foundational and transferrable client service support skills while becoming an expert in our live receptionist technology. Here, you will provide the highest quality of service throughout your day while supporting the contact center operations through completing a high volume of calls and collaborating in a supportive environment that we hope will amplify your learning, catapult your career, and provide you the opportunity for uncapped earnings along the way.

Who are we looking for?
  • You thrive in a fast paced environment and are ready to make an impact. 
  • You are a dynamic team player with the personal drive to accomplish all of your goals and continue to set new ones. 
  • You have shown a history of success that will help drive the future of the contact center and Signpost.
  • You are a passionate, enthusiastic learner ready to understand, internalize, and execute throughout your Receptionist onboarding journey and beyond. 
  • You are excited to use your conflict resolution, scheduling, multi-tasking and other technical skills to propel your career forward and make the most of every opportunity that comes your way.
  • You are flexible and dedicated to supporting your team and leaders by filling the need as it arises.

The majority of the workday will be spent over the phone speaking to callers and providing exceptional service that leaves our client’s customers happier than when they first picked up the phone. Our goal is to assist the caller by following a script designed by the client, which in some cases might have you gather information to take a message or go a step further in scheduling appointments- all while maintaining the poise of a true professional.

Starting Pay Range: $16.00-$17.00What's the specifics of the role?
  • Operate multiline phone systems
  • Ability to thrive in a fast-paced environment and answer a high volume of 100+ calls per day, often using multiple screens or navigating through applications
  • Maximize your resources to multi-task while on call to provide clear written communication without grammatical errors for call notation
  • Provide exceptional customer service by being prompt when answering an incoming call and having a kind, respectful, and positive attitude on the phone
  • Attention to detail when following guides and call-handling directives
  • Ability to type accurately and quickly (about 40+ WPM)
  • Individuals may perform other duties assigned and as needed
What are the qualifications?
  • 2 years of administrative/professional customer-facing experience
  • Dependable and punctual with attendance and ability to adhere to a consistent schedule including break and lunch schedule
  • Motivated to work hard, develop skills daily, and ask questions to improve understanding
  • The ability to think quickly and be a creative problem solver to provide a positive experience to client customers across many industries
  • Experience with Gmail, Google Docs, Google Sheets
  • Completing pre-employment assessment including typing
  • Knowledge of multiline phone systems
  • Post-Secondary Education is preferred
Why work for us?
  • Our supportive and fun Mentor Team will give you all the tools needed to succeed in your role as our Remote Receptionist!
  • We believe a healthy employee is a happy employee!
  • PTO & additional time off  accrued after 30 days
  • Competitive health, dental, and vision benefits
  • Full-time employees eligible
  • 401k program
  • Remote workplace
What is required and provided for remote work?
  • Must have available Internet with the ability to plug in a network cable
  • While working, a dedicated minimum bandwidth speed of 30mbps is required (If others in the household are using internet, this will affect the speed.)
  • Test your internet speed here: https://www.speedtest.net/
  • Punctual with attendance and ability to adhere to all schedule requirements as if in office
  • Ability to work uninterrupted for scheduled shift with a dedicated workspace free from background noise and distractions.
  • Workspace in close proximity to router (equipment is supplied - phone has to plug into the router, typically 10ft).
  • All details and qualifications listed above

States eligible for remote employees: TX and NC

Shift Requirements:The training will be held 06/13/2022 - 07/08/2022 for a 4 week period. The training schedule is M-F, 8:00am - 4:30pm PST. It is required that all new team members attend training and onboarding without absences for the initial 30 days after the start date above. 

We operate 24/7/365 and are needing individuals who can commit to working a set schedule that aligns with our operational needs. Schedule discussions will take place during the interview process.

Weekends are required for all shifts.
  • Early Shift: 5:30am - 2:00pm PST, 6:00am - 4:30pm PST (4 x 10’s)
  • Mid Shift: 11:00am - 7:30pm PST
  • Late Shift: 12:00pm - 8:30pm PST

 

Set schedule will be communicated prior to the start date.

Check us out at signpost.com

Work Remotely: Yes

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • JSFFrameworks
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail
    • MarketoLead Gen

An Insider's view of Signpost

How do you collaborate with other teams in the company?

We have a solid remote work culture. A highlight in my day is chatting with the team in the three-minute period when everyone trickles into standup. We exchange recipes, share travel stories, and just generally bond. Combine that with our shuffled Hackathon teams, and I know everyone in the org despite having never met most of them in person.

Max

Senior Software Engineer

What are Signpost Perks + Benefits

Signpost Benefits Overview

At Signpost, we value each of our employees and work together to utilize each unique skill set. We offer:
• Comprehensive and competitive benefits packages to all employees
• Laptops and the equipment employees need to be successful
• Office parties and funding for employee appreciation events
• Equity to all new employees
• Comprehensive, hands-on training
• Support for employee groups focused on important causes

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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