About the team:

The OpenStack Operations Support team supports three OpenStack deployments in geographically separated data centers across the U.S.    The team is responsible for managing the entire OpenStack environment, including infrastructure components.  Two of the environments are full production clusters where downtime is not permitted.  All maintenance is performed by utilizing the redundancy and resiliency of the clusters. Support is 24x7 and some shift work is required for escalation management, however, our operational model targets a 'follow the sun' approach.  There are team members scattered in different locations in the world.  We support high availability, transaction-based banking applications for many clients.  Our environments are multi-tenant.  The group is integrated deeply with our global engineering organization, providing feedback and recommendations for enhancements and new designs as well as being accountable for all system maintenance and upgrades.  We are currently running the Canonical distribution of OpenStack.  

What you will be doing:

Under the leadership of the OnPrem Cloud Director, you will develop and deliver operational excellence within the Cloud Operations team through cultural, organizational, and technology evolution in support of the NextGen software-defined platforms including OpenStack, PowerFlex, and RHEL. You will build the team's skills and work in a close partnership with Engineering teams to deliver Operational stability and excellence.

• Ownership of the day to day operations of the FIS OpenStack deployment.  This will include planning and executing new deployments, maintenance outages, scheduling with tenants, and assisting tenants with solving problems. 
• Lead on designing/redesigning deployments of OpenStack to use new technologies, add functionality, or automation as needed.
• 5+ years of experience with Linux administration.
• Expert knowledge in virtual technologies (OpenStack, K8, OpenShift).
• Excellent oral and written communication skills
• Demonstrates strong customer service awareness and orientation.
• Ability to succeed in a fast-paced, high demand environment
• Ability to work occasional weekends and outside of regular business hours

What you bring:

• Bachelor’s degree in business administration, finance, computer science, or information systems or the equivalent combination of education, training (OpenStack Certification), or work experience.
• Strong understanding & ability to work in an ITIL framework
• Ability to define, document, and implement procedures and controls.
• Strong technical leadership
• Automating the management of infrastructure
• Scripting skills in a language such as Shell or Python
• Evaluate technology architectural assessments, strategies, and roadmaps for the OpenStack technology domain.
• Ability to lead efforts to analyze and resolve complex incidents and problems.
• Effective analytical, problem-solving, installation and maintenance skills
• Ability to establish and maintain effective working relationships with employees, vendors, clients, and public
• Manage container platform ecosystem (installation, upgrade, patching, monitoring)
• Contribute to and support the Corporate Cloud/Container Strategy by Identifying ideas to improve performance and impact availability.
• Solid understanding of cloud computing principles and use cases
• Ansible and Terraform aren’t required but desired.
• Mentor, teach, and coach others

What we offer you

• Attractive benefits including private medical cover, dental cover, and travel insurance
• Training across core financial, sales, and FIS solutions
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back to your community