Remote Client Services Manager at Mitchell International (Remote)

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Company Overview

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Job Description

This is a full-time, remote position with up to 40% travel. This person can be located anywhere in the U.S.

The Client Services Manager is focused on client retention, revenue retention and growth, and overall customer satisfaction.

Duties and Responsibilities:
  • Maintain direct contact with customers after a sale.
  • Develop and maintain positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet services goals.
  • Understand our products and how customers utilize them.
  • Work closing with clients/customers to make sure they utilize our products to create the most value.
  • Be the day-to-day contact of an assigned customer base. This can include making sure billing is accurate, provisioning new users, and introducing new product features.
  • Schedule and conduct strategic quarterly meeting (either onsite or remote) with all clients/customers

Qualifications

  • Must have Bachelor's degree.
  • Proficient in Microsoft Office Products.
  • 2+ Years' experience in Customer Services or related field.
  • Ability to travel up to 40% of the time.
  • Must be able to work remotely
  • Property & Casualty industry experience is a plus.

Benefits

We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. #LI-AP1
More Information on Mitchell International
Mitchell International operates in the Business Intelligence industry. The company is located in San Diego, CA, Irvine, CA and Coppell, TX. Mitchell International was founded in 1946. It has 1800 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 16 open jobs at Mitchell International, click here.
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