General information Career area Vehicle Remarketing Work Location(s) 2911 Lake Vista Drive, Lewisville, TX Remote? No Ref # 10589 Posted Date Tuesday, December 28, 2021 Working time Full-time Ally and Your Career
Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?
The Opportunity
Let's Talk! If you are a good communicator and enjoy working in a close-knit team, then this is the right opportunity for you! As a Remarketing Specialist you will provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. Every call is an opportunity for you to use your communication and negotiation skills while working with customers, auto dealerships, vendors and financial institutions concerning retail and lease accounts. You will work with other team members to ensure that the daily workload of the center is completed.

What is Remarketing? We prepare and manage the inventory of Ally's U.S. pre-owned retail and lease-return vehicles, which includes: Vehicle Return Management Transportation Logistics Inspection, Title Coordination, Online and Physical Auction Sales, Direct-to-Dealer Sales, Direct-to-Customer Sales. Visit www.ally.com to learn more.
The Work Itself

• Supports SmartAuction dealers and Ally Sales Teams to increase dealer buying and selling through sales negotiation and building rapport to complement overall revenue targets.
• Delivers continuously improving year on year expense results by improving processes and increasing productivity.
• Builds solid peer-to-peer relationships in a team environment to meet operational needs.
• Communicates effectively and clearly on a daily, weekly, monthly basis with dealer customers to provide outstanding customer service regarding routine requests.
• Supports thorough quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
• Communicate process improvements and best practices as they pertain to SmartAuction to maximize customer experience.
• Responds promptly to internal and external matrix partner requests (information, data, letter generation, etc.) on an as needed basis.

The Skills You Bring

• HS diploma or equivalent required, Bachelor's degree preferred. 3-5 years of experience in financial services or related field is preferred.
• Basic knowledge of general/standard office and administrative procedures and methods, data entry and word processing skills and proficiency in Microsoft Office programs. Significant Excel experience required.
• Excellent oral and written communication skills to clearly provide routine information to teammates, customers, dealers or suppliers.
• Sufficient computer skills to prepare policy manuals and enter data on spreadsheets
• In limited subject areas, judgment is required to determine the applicability of guidelines or policies to specific situations. Some resourcefulness and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems
• Effective Negotiation and Conflict Management skills required.

How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.