Relish Support Associate
ezCater is the world’s largest online marketplace for catering – a $60+ billion market just in the U.S. Businesspeople use us to find and order great food for meetings and events; restaurants and caterers use us to grow their catering business. We’re backed by Insight Partners, Iconiq Capital, Wellington, Lightspeed, and GIC, and in early 2019 were valued at $1.25 billion. COVID slammed us, but we responded by finding new customer segments and seizing the rare opportunity COVID offered: when in life does a very successful operation get a do-over? Come help us power Food For Work even better than we did it the first time.
Relish is ezCater’s newest offering that allows companies to subscribe to regular restaurant deliveries and for employees to order and customize their own individually packaged meals. With individual packaging, contactless delivery, and staggered delivery times, Relish is a naturally COVID-smart way to bring people back to the office.
The Relish Support Team makes sure Relish orders are delivered successfully by tracking deliveries and communicating with Relish customers and CPs. The Support Team works closely with the Relish Ops, Product Developers, Account Management, and Sales teams to troubleshoot product and technical issues, support catering partners, and manage customer relationships. As a Relish Support Associate, you would be responsible for monitoring orders being delivered during your shift and completing Relish customer service tasks which include, but are not limited to, monitoring the Relish inbox and inbound phone queue.
You possess:
- An innate sense of responsibility and ownership for the work you do
- An insanely helpful approach to solving problems internally and externally
- Excellent communication skills over the phone, email, and text
- Confidence in multitasking
- An ability to learn and become competent with new technology systems
- Eagerness to help a small team grow and scale
- Adaptability to a quickly changing work environment
- A sense of urgency when solving problems
- The ability to prioritize issues appropriately
- Interest in collaborating with all Relish departments as we Aim High and build Relish together
- Ability to work both independently and collaboratively within the team
Some Ketchup, Mustard and Relish on the hot dog (but not necessary for applying):
- Experience working on a small team
- Cross training in Relish Support
You will:
- Use email, phone, and text messaging to communicate with Relish customers and CPs about active Relish orders
- Build relationships with the admins of accounts to make sure ongoing issues are addressed and the client is happy with Relish. You will also collaborate with Account Management on managing these relationships.
- Review Relish customer reviews and follow up on addressable issues
- Collaborate with the Product and Engineering teams as new customer service tools are built
- Work with the Relish Ops team to support Relish CPs
- Coordinate with ezDispatch team about driver assignment and FI issues
Starting Salary Range: $42,500 - $47,000
What you’ll get from us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) once we get back to our offices, and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.
For information on how ezCater collects and uses job applicants' personal information, visit our Job Applicant Privacy Policy.