Reliability Support Specialist at 6sense (Remote)

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6sense helps B2B marketing and sales organisations fully understand the complex ABM buyer journey. By combining intent signals from every channel with the industry’s most advanced AI predictive capabilities, it is finally possible to predict account demand and optimize demand generation in an ABM world. Equipped with the power of AI and the 6sense Demand Platform™, marketing and sales professionals can uncover, accelerate, and capture buyer demand to drive more revenue.

Reliability Support Specialists at 6sense are instrumental figures of our Reliability team and work with Engineering teams to help diagnose and fix issues to ensure our services and infrastructure are fast, stable, and scalable.

The Reliability team focuses on the automation, integration, operation, and overall improvement of our monitoring, logging, and alerting services to ensure we can deliver product quickly, safely, and reliably.

Responsibilities:

  • Own our monitoring, logging, and alerting tools used by the overall Software Engineering team in order to ensure we are meeting reliability requirements

  • Learning and adopting technologies that may aide in solving our challenges

  • Support the overall Software Engineering team to monitor/alert on any issues they may encounter

  • Help respond to service issues and determine how to automatically alert the responsible parties along with context in order to make the service-owner a self-sufficient first-responder

  • First-responder to issues with shared infrastructure and escalate to other team members as necessary

  • Work with other teams to get automatic resolutions in place to alleviate need for human response

  • Participate in on-call rotations to monitor platform/infrastructure issues

Shift : 12/7 shifts. 1 week on, 1 week off. On-call during week on.

Minimum Qualifications:

  • 2+ years in a reliability or technical support-related role

  • Proficient with ANSI SQL (reading and writing queries)

  • Must have strong problem-solving analytical skills and the ability to self-manage

  • Experience with monitoring REST APIs and web services

  • Experience with high-availability

  • Experience with leveraging and configuring observability systems such as Datadog, Grafana, Grafana Loki, Promethus, Sumo Logic

  • Experience with monitoring relational databases such as MySQL, Aurora/RDS MySQL, PostgreSQL, etc


Bonus Requirements:

  • 2+ years of experience with Linux/Unix system administration

  • Experience with monitoring Hadoop ecosystems (e.g. Hadoop, Hive, Presto)

  • Experience monitoring and analysing services/applications in service-oriented architecture at the network/server-level as well as in containerised space (such as Kubernetes and Docker)

More Information on 6sense
6sense operates in the Information Technology industry. The company is located in San Francisco, CA. 6sense was founded in 2013. It has 520 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and Mental Health Benefits. To see all 46 open jobs at 6sense, click here.
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