Bullhorn is the leading global software provider for the staffing and recruitment industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Through our incredible products and services, we create raving fan customers, resulting in company growth that consistently offers new opportunities for our talent to advance their careers. 35% of our global workforce gets promoted or moves into a new role every year, expanding their skills and working with new people. Bullhorn is large enough to provide these exciting opportunities but small enough to maintain the energy of a startup, and we’re consistently ranked as a great place to work for our strong culture and rewarding career opportunities.
Our commitment to our employees: Every Bullhorn employee has a sense of belonging, a voice that is heard, and a clear path to success. Bullhorn offers unlimited planned vacation, great opportunities for career development, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
Our in-office and hybrid employees enjoy a casual, collaborative environment with in-office perks and quarterly social events. While working from the comfort of their own homes, our remote employees are provided a full equipment package with all the tools they need to perform their role. We use Zoom, Slack, and other tools to stay connected while we are remote.
Do you have a passion for driving customer success? Bullhorn, the industry leader in cloud-based CRM and operations solutions for the staffing industry, is looking to grow its team of Relationship Managers. In this role you will join our Customer Care team, who collectively provide account management services to over 2,000 Bullhorn customers with 1-3 users. This role, while challenging and fulfilling in its own right, also serves as a potential point of entry into a Relationship Management / Account Management career path.
As a Relationship Manager on the Customer Care team, a typical day might include:
-Responding to customer questions/concerns sent to the Bullhorn Customer Care email address for SMB.
-Assisting customers through any challenges they might have getting the most out of Bullhorn, and serving as point-person for escalations.
-Assisting with renewal discussions and commercial considerations, when needed.
-Sharing tips for better use of Bullhorn with your customers.
-Monitoring customer adoption & usage of Bullhorn and suggesting ways the customer can increase value gained.
-Identifying opportunities for customers to benefit from additional Bullhorn and partner capabilities.
-Demonstrating best practice tips and tricks through the use of screen share.
-Collaborating with other team members to ensure timely responses to daily inquiries.
-Collaborating with other Bullhorn teams to best assist the customers.
-Monitoring brand new customers as they traverse the challenges of implementing a new software.
-Documenting customer interactions and ensuring prompt follow-up to any open issues.
This job might be for you if you:
-Have a Bachelor’s Degree.
-Have strong problem-solving skills.
-Show demonstrable passion for customer service and success.
-Are an excellent communicator.
-Are empathetic and positive, even in the face of challenges.
-Are comfortable setting and managing expectations with a variety of personality types.
-Are highly organized and can juggle a large number of tasks and open items effectively.
-Can focus your efforts and work efficiently.
-Are excited by a fast-paced environment that constantly changes to suit customer needs.
-Are a quick learner of new technologies.
-Are ready to continually grow, stretch, and learn!
Bonus points for:
-Experience in account management, relationship management, customer training, or customer success for a SaaS provider.
-Experience with the recruitment industry is a huge plus!
Bullhorn is committed to our core values and we are looking for people who exhibit these traits:
- Service - You go beneath the surface to solve problems.
- Energy - You build up your teammates and leave people positively charged.
- Ownership - You take action and own up to your mistakes.
- Speed & Agility - You go around obstacles and demonstrate urgency.
- Being Human - You consider other people's perspectives, laugh, and have fun.
Bullhorn is fully committed to equal opportunities. We aim to create a working environment free from discrimination. This means all job applicants and employees will receive equal treatment regardless of age, disability, gender reassignment, marriage, civil partnership, pregnancy, race, religion, or belief, gender or sexual orientation.
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