Relationship Manager #979

+80 more | Remote
Sorry, this job was removed at 11:10 a.m. (CST) on Thursday, July 14, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 35% of our employees to advance their careers in 2021. 


We are a remote-first organization and over 30% of our employees reside outside the United States. Headquartered in Boston, we also have offices in St. Louis, London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.


Are you an account manager (or looking to become one) with a passion for driving customer success? Bullhorn, the industry leader in cloud-based CRM and operations solutions for the staffing industry, is looking to grow its team of Relationship Managers. As a Relationship Manager, your mission is to ensure that your assigned SMB (small & medium business) customers retain committed Bullhorn clients and advocates as they get the most out of their Bullhorn solution. You ‘own’ the customer relationship after onboarding, for as long as they are a Bullhorn client! 


As a Relationship Manager, a typical day might include:

Facilitating check-in meetings with your customers to review their satisfaction and success. 

Sharing tips for better use of Bullhorn products with your customers.

Responding to customer questions/concerns on a variety of topics

Assisting customers through any challenges they might have, and serving as point-person for escalations.

Identifying opportunities for customers to benefit from additional Bullhorn and Marketplace partner capabilities.

Serving as the customer’s post-onboarding point-of-contact for adoption and usage questions.

Guiding customers through and negotiating their contract renewals.

Acting as the voice of your customers back to the rest of Bullhorn.

Documenting customer interactions and ensuring prompt follow-up to any open issues.

Reporting to Bullhorn management on the status of your assigned customers.


This job might be for you if you:

Have strong problem-solving skills.

Show demonstrable passion for customer service and success. 

Are an excellent communicator and quick to build rapport.

Are empathetic and positive, even in the face of challenges.

Are comfortable setting and managing expectations with a variety of personality types.

Handle ambiguity well and are self-directed - the best Relationship Managers work hard to find their own best approach.

Are highly organised and can juggle a large number of assigned accounts effectively.

Can focus your efforts and work efficiently - you will have many customers and only so many hours in the day!

Are excited by a fast-paced environment that constantly changes to suit customer needs.

Are a quick learner of new technologies.

Are ready to continually grow, stretch, and learn!


Bonus points for:

Experience in account management, relationship management, sales, customer training, or customer success for a SaaS provider.

Experience with recruiting or the recruitment industry is a huge plus!

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.


We’re looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • People Operations
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • LuceneLibraries
    • AngularFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • HibernateFrameworks
    • TomcatFrameworks
    • GitFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • SolrDatabases
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

What are Bullhorn Perks + Benefits

Bullhorn Benefits Overview

Strong culture makes Bullhorn a great place to work! Our offices offer a casual, collaborative environment with weekly catered-in meals and monthly "First Thursday" social events. Bullhorn offers unlimited vacation, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Employee Resource Groups, which celebrate and cultivate diversity and inclusion for all employees.

Culture
Volunteer in local community
Bullhorn Cares is employee-led and organizes regular volunteering and fundraising events, both company-wide and local, to give back to our communities. We also offer 1 volunteer day per quarter.
Partners with nonprofits
Bullhorn partners with Career Collaborative to close the opportunity gap and Pledge 1% to offer a portion of our success to our local communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Flexible schedules for Bullhorn employees are at the discretion of each employee's manager.
Remote work program
Our remote work program includes work from home or remotely on occasion as needed.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
With an emphasis on diversity in our recruitment and team-building efforts, Bullhorn is proud to support leaders from all cultures, races, genders, sexual orientations, and backgrounds.
Mandated unconscious bias training
Diversity employee resource groups
Allies | An umbrella Employee Resource Group; HERd | An ERG for women and gender minorities; BLK@BH | An ERG for Black employees; Pride | An ERG for LGBTQIA+ employees
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bullhorn employees can contribute up to $2,750 annually to their FSA.
Disability insurance
Disability insurance covers 60% of annual salary up to $2,500 weekly maximum payout.
Dental insurance
Our dental benefits plan covers 80% of expenses after deductible.
Vision insurance
Our vision benefits plan includes a $20 co-pay for annual eye exams with $0 co-pay for glasses and contact lenses.
Health insurance
Our best-in-class health insurance policy through BBA (a Blue Cross Blue Shield company) covers up to $4,000 of out of pocket expenses.
Life insurance
Life insurance is equal to 5 times an employee's annual salary up to $500,000.
Wellness programs
Must take Medical Insurance to be eligible for Wellness Reimbursement offered by BBA.
Mental health benefits
We offer mental health coverage included in our Medical plans and Employee Assistance Program.
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Bullhorn will match 50% of employee contributions to their 401k plans up to 6% of all eligible earnings.
Performance bonus
Charitable contribution matching
Bullhorn partners with Pledge 1% to offer a portion of our success back to our local communities.
Child Care & Parental Leave Benefits
Childcare benefits
Bullhorn offers an Employee Assistance Program that includes child care and elder care referrals. Child care could be covered through your Dependent Care FSA at Bullhorn.
Generous parental leave
Bullhorn provides up to 4 months of parental leave for the primary caretaker and 2 weeks of parental leave for the secondary caretaker of new infants.
Family medical leave
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Bullhorn has an unlimited vacation policy for all employees globally.
Paid volunteer time
Our employees receive 1 day per quarter of paid volunteer time.
Paid holidays
Paid sick days
Employees receive paid sick leave.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Bullhorn offers commuter transit and parking benefits.
Company-sponsored outings
Bullhorn hosts company outings Monthly
Free snacks and drinks
Bullhorn has a fully stocked kitchen including coffee, tea, fruit and cereal
Some meals provided
Company-sponsored happy hours
Happy hours are hosted once per month on "First Thursday."
Onsite office parking
We offer employees a parking subsidy through an FSA
Recreational clubs
We encourage Bullhorn employees to form recreational clubs.
Fitness stipend
Fitness subsidies are available through the health insurance plan.
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Bullhorn offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Bullhorn hosts regular lunch and learn meetings.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bullhorn's benefits start on Day 1 of your employment. There is no vesting period for medical, dental, vision, 401k, or other benefits. We also offer a paid employee referral program, relaxed environment with casual dress, and internal promotions/moves.

More Jobs at Bullhorn

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about BullhornFind similar jobs like this