Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 35% of our employees to advance their careers in 2021.
We are a remote-first organization and over 30% of our employees reside outside the United States. Headquartered in Boston, we also have offices in St. Louis, London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.
Are you an account manager (or looking to become one) with a passion for driving customer success? Bullhorn, the industry leader in cloud-based CRM and operations solutions for the staffing industry, is looking to grow its team of Relationship Managers. As a Relationship Manager, your mission is to ensure that your assigned SMB (small & medium business) customers retain committed Bullhorn clients and advocates as they get the most out of their Bullhorn solution. You ‘own’ the customer relationship after onboarding, for as long as they are a Bullhorn client!
As a Relationship Manager, a typical day might include:
Facilitating check-in meetings with your customers to review their satisfaction and success.
Sharing tips for better use of Bullhorn products with your customers.
Responding to customer questions/concerns on a variety of topics
Assisting customers through any challenges they might have, and serving as point-person for escalations.
Identifying opportunities for customers to benefit from additional Bullhorn and Marketplace partner capabilities.
Serving as the customer’s post-onboarding point-of-contact for adoption and usage questions.
Guiding customers through and negotiating their contract renewals.
Acting as the voice of your customers back to the rest of Bullhorn.
Documenting customer interactions and ensuring prompt follow-up to any open issues.
Reporting to Bullhorn management on the status of your assigned customers.
This job might be for you if you:
Have strong problem-solving skills.
Show demonstrable passion for customer service and success.
Are an excellent communicator and quick to build rapport.
Are empathetic and positive, even in the face of challenges.
Are comfortable setting and managing expectations with a variety of personality types.
Handle ambiguity well and are self-directed - the best Relationship Managers work hard to find their own best approach.
Are highly organised and can juggle a large number of assigned accounts effectively.
Can focus your efforts and work efficiently - you will have many customers and only so many hours in the day!
Are excited by a fast-paced environment that constantly changes to suit customer needs.
Are a quick learner of new technologies.
Are ready to continually grow, stretch, and learn!
Bonus points for:
Experience in account management, relationship management, sales, customer training, or customer success for a SaaS provider.
Experience with recruiting or the recruitment industry is a huge plus!
Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.
We’re looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.
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