Regional Turn Manager at Great Jones (Remote)

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What we do and why we do it
As the leading marketplace for single-family rental homes, our mission is to make real estate investing radically accessible, cost effective, and simple. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.
 
How it’s going (and growing) 
With a talented team of 500+ Roofsters, our collaborative and can-do culture is what fuels our growth. We recently closed on our series E, raising nearly $400 million, and have offices in California, Texas, and New York as well as many remote opportunities. Our growth includes recent acquisitions of Great Jones (full-service property management) and Stessa (financial management software) to empower customers with a seamless way to acquire, manage, and track their investment properties on one platform.
 
Under our roof 
We get a lot of attention for our innovation—like being on the Forbes Fintech 50 and Red Herring 100—but we’re most proud of being recognized as a Great Place to Work® (Check out our reviews!). We’re nice, get things done, and have fun. We champion professional growth and work-life balance. In fact, our values are B.A.D.A.S.S.
 
Be customer obsessed.
Act like an owner, because you are one.
Don’t be afraid to break things in the pursuit of better.
All of us are empowered to do the right thing.
Stay curious and create what’s next. Fast.
Seriously. No jerks.

The Regional Turnover Project Manager is responsible for oversight of turnover projects of residential rental homes and small multifamily units in their assigned market. This role is also very customer-centric, requiring proactive and empathetic communication with our property owners, and delivering excellent outcomes for them, defined as affordable, quick, high-quality turns. This is a managerial position to hire, train and oversee a team of field professionals as well as building and working with a local vendor base. The RTM leads a team in a production environment to accomplish company goals.

Responsibilities:

  • Directly manage 6-8 turnover evaluators, inspectors, and turnover technicians
  • Manage the turnover process from move-out to rent-ready for up to 150 individual projects per month. Minimize project duration to ensure minimal vacancy loss for owners.
  • Validate budgets to ensure the best possible value for owners
  • Communicate with and set expectations for general contractors. Validate contractor quality and speed. Schedule with contractors, providing advanced notice to prevent mobilization gaps and distributing assignments based on contractor capacity. Source new contractors and renegotiate pricing with existing vendors to ensure the best possible value for owners.
  • Coordinate the execution of national account portions of turnover projects
  • Coordinate closely with move-out and leasing teams to ensure a seamless transition at the commencement and completion of each project
  • Conduct training, counseling, and professional development for direct reports
  • Working in close coordination with other teams, effectively and efficiently schedule direct reports
  • Resolve exceptions to the turnover process, including process delays
  • Recommend process improvements based on experience and observation
  • Proactively keep owners informed and handle owner escalations

Requirements:

  • Bachelor’s degree preferred
  • 7+ years of single-family home turnover and renovation experience
  • 3 years of leadership and management experience in a production environment
  • Experience with project management and related software
  • Deeply analytical; able to organize and interpret data
  • Deep knowledge of local remodeling and maintenance vendors and market pricing
  • General knowledge of writing and evaluating project specifications and scopes of work
  • Above average ability to communicate with others, both verbally and in writing
  • Intermediate computer skills and the ability to learn specialized software
  • Ability to multi-task
  • Knowledge of the property management cycle
  • Rent Manager, Renowalk and/or PropertyMeld knowledge a plus

Work Environment:

  • Must travel throughout the applicable market about 20% of the time.

#INDRM

For our regular full-time roles we offer a great benefits package!
Competitive compensation
Medical, Vision and Dental for you (95%) and your dependents (65%)
401k
Flexible time off and sick days
Supplemental bonus to support "work from home" office needs
Equity incentives to give you a stake in the Company’s future
We are an upbeat and collaborative work culture
Virtual company-sponsored outings

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

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