Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)
Responsible for training and managing various short and long term operational/strategic initiatives by providing on-site technical assistance, implementation support, training, and supplemental training of business processes. Keeps current with operational information and models and provides strategic insight for operational processes. Coordinates and implements effective training strategies for variable education and experience levels. Consults on the integration of WellMed's Clinical Application tools and translates needs into functional specifications. Functions as a key member of the Clinical Applications Process Support Team (CAPS) as the functional liaison between the business and the application development teams.
Primary Responsibilities:

• Supports and trains the implementation of e-Clinical Works EMR and PPMS, Meaningful Use, Patient Centered Medical Home and other operational business strategies
• Engages with physicians, clinical staff and clinic leadership to enable workflow adoption, reporting and achievement of successful EMR/PPMS, Meaningful Use, and Patient Centered Medical Home implementation
• Acts as a consultative resource for physicians, staff and clinic leadership for projects and facilitation of change
• Monitors compliance of EMR utilization, Meaningful Use, and Patient Centered Medical Home for each clinic and takes corrective actions as needed and as appropriate
• Systems set up and basic troubleshooting of technical components
• Coordinates and collaborates with Performance Improvement Department, Training Department, Clinic Leadership Team and other groups charged with EMR and Meaningful Use operational design
• Manages projects as assigned with attention to detail, expected outcomes, and timelines
• Attends educational offerings to keep abreast of change and assists in the growth and development of associates by sharing knowledge with others
• Monitors compliance with new initiatives for continual process improvement
• Collaborates with the Managers of Clinical Care Operations and Providers to evaluate the success of process improvement efforts and communicates findings to leadership
• Drives change and EMR adoption success throughout clinics in the region
• Fosters open communication with administrators and physician business partners by acting as a liaison and resource in the implementation of strategic changes to corporate policies and projects to ensure smooth transition of operations
• Leads or assists in the development of IT communication and business training materials, processes, and procedures related to reporting packages and reporting systems
• Conducts training sessions and serves as an IT subject matter resource for medical directors, providers, clinical staff, and support staff
• Uses strong critical thinking skills along with managed care, or physician office business knowledge to have insight and understanding of business concepts, tools and processes that are needed for making sound decisions in the contact of the company's business
• Participates in departmental meetings and interdisciplinary team meetings as required
• Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High school diploma or equivalent
• Undergraduate degree in related field or 4+ years of comparable work experience beyond the required years of experience may be substituted in lieu of a Bachelor's degree
• Current Registered or Vocational Nurse License in applicable state
• 4+ years of healthcare experience to include experience in a managed care setting, or physician practice setting
• Actively used or supported an electronic medical record application in a clinical setting
• Training experience
• Solid leadership skills
• Able to work autonomously with enthusiasm and vigor
• Ability to establish and maintain effective working relationships with employees, managers, healthcare professionals, physicians and other members of senior administration and the general public
• Solid critical thinking and strategic insight, written and verbal interpersonal communication skills with ability to interact with professional and non-professional staff regarding operational issues
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

• HEDIS/STAR experience.
• Informatics or data analytics experience.
• Experience with major systems implementation experience

Physical & Mental Requirements:

• Ability to sit for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to properly drive and operate a company vehicle
• Ability to properly drive and operate a company vehicle
• Ability to travel
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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