Regional Service Manager- Baltimore, MD at Siemens (Raleigh, NC)

| Raleigh-Durham, NC
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Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world?

At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally.

Sound interesting? Then come and join our global team as a Regional Service Manager.
• Service Area - Maryland & Delaware

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Regional Service Manager, you will be responsible for the following:
• Responsible for managing the healthcare Field Service business by directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics. The Regional Service Manager reports to the Zone Vice President of Siemens Healthineers.

Responsibilities
  • Work to maximize customer loyalty and satisfaction
  • Communicate the value proposition of Siemens service to customers
  • Obtaining service financial goals through revenue attainment and effective cost containment.
  • Ensure compliance with FDA Good Manufacturing Practices
  • Meet annual RSM goals and metrics as established
  • Hire, develop, train and coach Customer Service Engineers (CSE's)
  • Prioritize customer and business objectives to provide clear direction to CSE's
    • Develop long term value-based relationships with key accounts
    • Provide additional escalation support to resolve key account issues
    • Develop proactive account plans to prevent or predict issues
    • Provide continues communication across organization for key accounts


Required Knowledge/Skills, Education, and Experience
  • BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
  • 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
• Excellent organizational skills
• Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
  • Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
  • Ability to read, analyze and translate into action financial profit and loss statements.
  • Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
  • Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents
• Ability to thrive as a member of a collaborative, cross-functional team
  • Competent knowledge of MS Office applications


Preferred Knowledge/Skills, Education, and Experience
  • Experience in managing large remote employee-based territory
  • Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience
  • Ability to articulate and explain value of Service Agreement offerings


Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full COVID-19 vaccination for all new hires by their start date, except where prohibited by state law. Accommodations may be requested for certain medical or religious reasons. If you choose to submit an accommodation request, it should be submitted within 3 business days of receiving a verbal offer. Details on how to submit an accommodation request will be provided by your recruiter. An accommodation request must be reviewed and approved prior to confirming your start date. An accommodation is based on your role. If you are a currently a Siemens Healthineers employee with an existing approved accommodation, it will need to be re-evaluated prior to starting a new role.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you wish to find out more about Siemens Healthineers before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer, we are happy to consider applications from individuals with disabilities.

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
More Information on Siemens
Siemens operates in the Artificial Intelligence industry. The company is located in Flanders, NY, Indianapolis, IN, Grand Prarie, TX, Boulder, CO, Foster City, CA, Norwood, MA, Florham Park, NJ, Iselin, NJ, Blue Bell, PA, Malvern, PA, Mechanicsburg, PA, Reston, VA, Morrisville, NC, Raleigh, NC, Rural Hall, NC, Roebuck, SC, Alpharetta, GA, Atlanta, GA, Peachtree Corners, GA, Orlando, FL, St. Rose, LA, Houston, TX, Worthington, OH and Sacramento, CA. Siemens was founded in 2022. It has 293000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 399 open jobs at Siemens, click here.
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