The Regional Field Operations Manager role is part of our dynamic field operations team and is tasked with a variety of mission-critical responsibilities:

• Lead a team of Field Team Managers across multiple markets/locations in executing against company sales and acquisition goals
• Understand operational pain points, formulate solutions and implement plans across multiple markets
• Focus on concierge and logistics hiring targets, market metrics, and performance data to support the growth of your market
• Manage escalations and make real-time decisions around market performance and processes
• Work cross-functionally with our Operations, Sales,  Product, and Engineering teams to streamline procedures, strengthen our product, and improve the way we do things
• Lead execution against recommendations quickly and with flawless accuracy
• Own agent scheduling and assignments to ensure that we meet budgetary and operational needs

What you’ll do:

• You’re looking for a solid opportunity to gain sales, management, and customer service experience in an exciting and innovative start-up environment
• You’re a self­-starter with a great attitude who enjoys solving problems that we haven’t encountered before
• You take ownership of your role and demonstrate your value in actions, not words
• You can think on your feet.  You enjoy learning new things and can learn them quickly; change excites you
• You communicate clearly and you listen carefully. You can explain just about anything to anyone, and you’re capable of successfully providing information in person, through writing and on the phone.
• You love making a positive impact by hiring, leading, and mentoring a growing team of Concierge and Logistics employees
• You have the ability to be highly productive with limited oversight on a day-to-day basis. This role is intended for somebody who will take meaningful responsibility and initiative for shaping operations
• 25 - 50% Travel requirement

What we’re looking for:

• A data-driven, hands-on leader
• 5+ years of operations and people management experience
• 5+ years of customer service experience
• Self-motivated, flexible, team-oriented, and calm under pressure
• Eagerness and desire to take on new responsibilities
• Detail-oriented, trustworthy, personable, and articulate
• Savvy individual with a sharp eye for detail
• Quickly to react to tough situations in a fast-paced operational environment
• Strong ability to learn quickly and adapt to new situations
• High degree of reliability including accountability for daily, weekly, and long-term projects
• Direct experience working in a role that interacts with hourly employees
• Team player that can lead as situations dictate

About Us

Shift is a leading end-to-end auto ecommerce platform transforming the used car industry with a technology-driven, hassle-free customer experience. Our mission is to make buying or selling a used car fun, fair, and accessible to everyone. Having gone public in October 2020, we are at the beginning of our journey and hope you join us for the ride! 

At Shift, we’re all about growth - we are a culture of people who are eager to grow, who are ready to roll up their sleeves and learn new things. We were founded by a scrappy group of visionaries who were by no means “car experts” but who had the desire to work together to change an industry. We’ll take the open-minded go-getter over the pure subject matter expert any day. 

We also believe cars are meant for everyone, so our company should be, too. We never discriminate against any candidate on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status. We welcome and encourage people of all backgrounds and walks of life to apply, even if you’re unsure if you meet all the requirements. (Even if this particular role isn’t the right fit, chances are we will have the right one soon.)