The Regional Manager Delivery Operations must embody Gopuff's desire to develop an operations team firmly committed to making Gopuff the preferred place to earn for Delivery Partners. You will join as a key member of our delivery operations local management team and help build and manage our day-to-day operations. You will be focused on developing the team, programs, and tools that will ensure that we have the best-in-class delivery experience for Delivery Partners choosing to earn with Gopuff and most importantly our customers. Delivery Partners are a crucial piece of Gopuff's story and play an extremely valuable role as our key connection point to the end customer. Delivery Partners deliver the magical experience that is Gopuff to customers across the US and our team is proud to build the operations, process, technology, support and overall infrastructure that allows them to be successful. You will help manage a decentralized team of leads and specialists that has a laser focus on ensuring we exceed all service expectations. You will manage, help develop, and implement programs and initiatives that help us build loyalty, efficiency and customer demand lead scheduling for the Delivery Partners.
As a Regional Manager Delivery Operations you will report to the Sr. Manager, Local Delivery Operations and manage your entire team in your workstream, Delivery Network Operations. You and your team will be responsible for managing and creating the tools, programs, and processes that will build great working partnerships with thousands of Delivery Partners that choose to work on our platform. You will work cross functionally within our Delivery Ops team to deliver a world class delivery partner experience, and ensure we are The Gig of Choice for DP's. You will also work closely with our Field Operations Team to build tools and processes that are focused on improving our Delivery Partner Experience at our site's and ensuring DP's work when needed most. You should always be thinking about processes and tools that streamline our programs for your team and our Delivery Partners.
Together we will build a best in the world delivery network that can support Gopuff's rapid geographic expansion as the industry leader in instant everyday needs.
Qualifications

• 3+ years people management experience. Ability to assist in hiring, developing and building a high performance team. Experience managing people is needed for this role.
• Able to proactively recognize problems with your team and help find the best outcome.
• Be obsessed with improving our engagement tools and creating great outcomes for our Delivery Partners.
• Excellent problem solving skills. Ability to think outside the box, and advocate for improvements. Be willing to try new things and learn from failures.
• Comfortable using and creating data to solve problems or kick off initiatives.
• People motivator that also focuses on team member development.
• Demonstrated ability to collaborate cross functionally across various business teams to define and achieve success together.
• Strong presentation skills, with the ability to create team and cross functional buy-in.
• Willing to learn on the fly and use the learning for personal and team development.
• Great project management skills.

Skills

• Strong sense of ownership and entrepreneurial spirit with relentlessly high standards and high attention to detail
• Leadership ability with excellent interpersonal communication (both verbally and written)
• Highly empathetic.
• Must be a collaborative, cross-functional team player and comfortable partnering with a variety of teams.
• Data driven - you like to solve problems using data to support creative decisions
• Proactive & independent, always looking for ways to take initiative and improve existing programs/processes.
• Resourceful - is able to work independently and as part of a team. Willingness to roll up sleeves and do the work yourself.
• Strong organizational skills, must be able to prioritize various activities
• Welcomes constructive feedback and uses it to grow
• Ability to maintain the highest level of confidentiality and discretion

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Benefits
We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees.
We also offer:
-Gopuff employee discount
-Career growth opportunities
-Internal rewards programs
-Annual performance appraisal and bonus
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it-stuff happens. But that's where we come in, delivering all your wants and needs in just minutes.
And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you're hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.