Date Posted:
2022-01-20-08:00
Country:
United States of America
Location:
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Pratt & Whitney is working to, once again, transform the future of flight-designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

In addition to transforming the future of flight, we are also transforming how and where we work. Pratt & Whitney is laser focused on offering flexibility to our employees. We've introduced role types (Onsite, Hybrid, or Remote) and now list them in the job posting title so candidates know where they will operate in our blended work environment. * Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we'll welcome you into a tightknit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Where the difference you make is on display every day. Just look up.

Are you ready to go beyond?

*Note: Hybrid and Remote roles at many of our sites are currently working from home because of COVID-19 protocols. Candidates will learn more about role type and current site status throughout the recruiting process.

The Service Excellence organization is looking for a regional infrastructure leader to assess, remediate, and monitor site health of key sites within the Americas, with primary focus on the United States.

This position will lead a team of infrastructure site managers, build an inclusive environment to foster collaboration, and deploy a common services model with a focus on customer satisfaction, quality, safety, and compliance.

Close collaboration across Digital Technology functions is paramount to ensure strategic alignment while delivery day-to-day operational tasks.

Key esponsibilities:

• Deploy a culture of collaboration and sharing amongst the infrastructure site leads to increase productivity and efficiencies in addressing common tasks (compliance/audit, vendor oversight, asset inventory, etc).
• Assess site support levels, identify gaps, and remediate through staffing or contractors.
• Oversee NEXT lounge (DT Support walk up center) strategy and operations with a focus on delivery and customer satisfaction.
• Operational review/oversight of field technicians• Develop system/process to maintain site inventory for North America.
• Resource planning for new site activation.
• Talent development and retention.
• Build relationship with key business relationship managers to ensure alignment on services provided and performance• Be a self-starter, able to work independently, and manage multiple projects simultaneously.
• Ensure that the site complies with laws, industry best practices, Raytheon Technologies and Pratt & Whitney policies, and architectural standards.
• Facilitate site audits and ensure corrective actions are completed on time.
• Act as an escalation point for any infrastructure issues.
• The position requires strong teamwork and communication, and collaboration with site management, outsourced IT partners, customers, security, compliance officials and other members of the DT organization. A strong desire to continue to learn and remain on the forefront of relevant technologies is essential.

Location: Remote. Near Dallas, TX or Middletown, CT preferred.

Basic Qualifications :

• Bachelor's Degree with 8+ years of related experience OR advanced degree with 5+ years of related experience.
• U.S. Citizenship required.

Preferred Qualifications:

• Advanced degrees preferred.
• Project Management/ITIL certifications a plus.
• Working knowledge of ServiceNow, or other similar Service Desk tools.
• Experience within an aerospace manufacturing environment.
• Highly self-directed and able to learn quickly with a solid ability to drive and deliver results.
• Strong analytical skills, demonstrated organizational and leadership skills, examples of effective teamwork, a track record of consistently meeting deadlines and due dates.
• You're comfortable working with minimal daily supervision and to balance numerous priorities.
• Superb communication skills, written and verbal, with ability communicate in a clear and concise manner across various levels of the organization.
• Six-Sigma, Process Improvement, or Achieving Competitive Excellence (ACE) Associate Certification is preferred along with a proven track record of cost savings and continuous improvement accomplishments.
• Executive presentation experience and comfortable interacting with senior executive leadership. Lead, facilitate and manage change effectively.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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