Regional Director of ED/OP Services at Steward Health Care (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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About Mountain Vista Medical Center

Mountain Vista Medical Center is a 178-bed, state-of-the-art hospital located in east Mesa, Arizona, offering comprehensive health care services, including emergency care, heart care, advanced surgical procedures, orthopedics, breast care, maternity care, and women's services. Florence Hospital, a campus of Mountain View Medical Center, is a 36-bed hospital offering emergency care, as well as surgical, imaging and laboratory services to residents of Pinal County. Our patients have access to a full range of excellent health care across our two campuses.

Regional Director of Emergency and Outpatient Services

Position Description:

Responsible for the effective and efficient operation of a free-standing outpatient services center, resource allocation, and staff and leadership development. Responsible for providing administrative oversight and direction, steering clinical operations, and serving as a subject matter expert and as a mentor / leader to the team.

  • Provide accountability for planning, directing, leading and evaluating nursing care within the department.
  • Consults with Chief Nursing Officer on nursing problems and interpretation of hospital policies to ensure patient needs are met.
  • Oversees the daily workflow, staffing, orientation, training, and development of employees within the department.
  • Responsible for the ongoing quality/performance improvement processes related to the Emergency Department
  • Promote and support a collaborative team approach in providing care for all ED patients
  • Monitors customer satisfaction scores and implements plans to improve patient satisfaction
  • Monitor patient volumes, quality of care, and performance of staff to identify areas for improvement
  • Responsible for investigating patient, physician and staff complaints and concerns and working to resolve them
  • Use problem-solving and conflict resolution skills to foster effective work relationships with team members
  • Maintain required competencies for self and all employees within the department
  • Develop and control budgets to support initiatives.
  • Serve as a process and quality improvement agent for Emergency Services, implementing projects to reduce Door-to-Doc times, improve patient satisfaction scores, and make it a great place for the Nurses to work.
  • Exceeds achievement of business objectives for the outpatient center.
  • Effectively works as a strategic partner with outreach professionals within the state.
  • Ensures the admissions process and the center intake process is smooth, efficient, and customer focused.
  • Proactively evaluates and increases client capacity through physical, staffing, medical coverage, and/or programmatic initiatives.
  • Monitors market trends and implements new clinical programs that promote center growth and respond to changes in the market.
  • Participates in the development and implementation of operational standards across the outpatient network.
  • Oversees the reputational management initiatives within the outpatient network, including outcomes measurement and reporting, satisfaction surveys, and proactive online review.
  • Promotes systems of communication and collaboration between Admissions, Business Development, Utilization Review, Finance, and clinical teams.
  • Establishes a welcoming environment and strong culture of customer service throughout the outpatient network.
  • Ensures compliance with all licensure, accreditations, contracts, state and federal laws.
  • Facilitates ED staff meetings and participates in other committees or task forces as assigned.
  • Complete annual performance evaluation for self and employees and implement plans of correction when needed
  • Supports and interprets policies, procedures, philosophy, and objectives of the hospital
  • Promotes the mission, vision and values of the organization
  • Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.

  • Bachelor's Degree required. Master's Degree strongly preferred (MSN, MBA, MHA, etc.)
  • AZ RN license or Compact State RN license
  • Must have active certifications, as required. See Steward License/Certification grid for current certification requirements.
  • Minimum of seven (7) years of experience in an ED nurse capacity.
  • Minimum of five (5) years of comprehensive ED management experience at a hospital, health system, or other ambulatory setting.
  • Minimum of two (2) years of experience in an outpatient services setting.
  • Strong planning, financial and communication skills required. Ability to work in a fast paced environment balancing multiple priorities and the needs of various stakeholders.
  • Must have good verbal and written communication skills in order to be a clear communicator.
  • Must have leadership abilities to support the clinicians, nurses and other health care workers.
  • Proven strong interpersonal and independent decision making skills.
  • Leadership skills to include management of human, fiscal and capital resources. Ability to effectively manage multiple priorities in a fast paced environment.
  • Ability to gather, analyze and assess data from various sources to develop quality improvement initiatives.
  • Strong knowledgeable of all regulatory requirements including local, state and national regulations.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled
More Information on Steward Health Care
Steward Health Care operates in the Healthtech industry. The company is located in Westwood, MA, Dedham, MA and Dallas, TX. Steward Health Care was founded in 2010. It has 10001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 23 open jobs at Steward Health Care, click here.
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