Region IT Manager
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
This role delivers appropriate Information Systems solution/service infrastructure according to agreements, on time, on budget and with good quality. This is a key role in strengthening our global Information Systems team, assisting in Turbocharging Service, Process Automation Turbocharging.You will ensure the stable operation of the IT (Information Technology) infrastructure in his scope of responsibility. This includes developing, maintaining, supporting and optimizing key functional Regions, particularly network infrastructure, server infrastructure, data communications, telecommunications systems and end user experience including printing.
This position reports to
LBU Controller
Your responsibilities
- Requirement Management (Strategy and Planning): Gather and Align local Information Systems related business requirements with global and contribute to the
- global solutioning, act as IT entry point for his team
- Follow policies, procedures and associated training plans for infrastructure administration and project management
- Participate in the development of IT strategies in collaboration with the global team
- Conduct local research and make recommendations on products, services, protocols and standards in support of all infrastructure procurement and development efforts
- Ensure service level agreements with business units
- Acquisition & Deployment: At global scale represent Region scope in RFPs (Request for proposal) , bid proposals, contracts, scope of work reports and other
- documentation for infrastructure projects and associated efforts
- Assist with the planning and deployment of infrastructure security measures
- For local scope negotiate with vendors, outsourcers and contractors to secure infrastructure specific products and services
- Operational Management: Be local IT focal point for globally contracted vendor activities in his scope
- Support feasibility studies for various upgrade projects, improvements and other conversions
- Ensure hardware and software standards in conjunction with owners and stakeholders
- Monitor network and server performance and support strategies for maintaining network and server infrastructure up to date (for local solutions)
- Manage operational costs; conduct near and long term financial forecasts for expanded functionality/user base
- Actively participate in regular written and in person communications with the organization's leadership, decision makers, stakeholders, department heads and end users regarding pertinent infrastructure activities
- Support on IT asset management, including maintenance of component inventory and related documentation
- Own Major Incident Management Process for his scope of responsibility
- Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including servers, PCs (Personal Computer), operating systems, hardware, software and peripherals for his scope of responsibility
- Oversee provision of end user services, including help desk contribution and technical support services
Your background
- University degree or college diploma in the field of computer science or equivalent work experience and minimum 12 years experience managing and delivering infrastructure design and operational excellence
- Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments
- Hands on experience in troubleshooting hardware
- Knowledge of current protocols and standards, including ITIL Process landscape
- Application support experience is an extra
- Experience in interpreting the applicability of local and federal laws/regulations to company operations
- Ability to make sound and logical judgments
- Demonstrated leadership and personnel/project management skills
- Strong interpersonal, written and oral communication skills
- English language is a must
- Able to conduct research into issues and products as required
- Ability to prioritize and execute tasks in a high pressure environment and make sound decisions in emergency situations
- Ability to present ideas in a user friendly language
- Keen attention to detail
- Proven analytical and problem solving abilities
- Strong customer service orientation
- Candidates must already have a work authorization that would permit them to work for ABB in the US•
Benefits
- Retirement plan
- Life insurance
- Disability insurance
- Accident insurance
- Wellbeing program
More about us
In November 2020, ABB announced the planned divestment of its Turbocharging Division. Turbocharging is a successful and profitable Division in a mature market and has been for long a highly self-reliant business within ABB. ABB has decided to take this step, acknowledging that for Turbocharging to realize its full potential going forward, a new setup is required. As the next step, alternative ownership options, including a spin-off to the Swiss stock market, will be assessed, considering value for customers, ABB and the future of the turbocharging business.We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.ABB in the United States requires employees to be fully vaccinated against COVID-19, or in specific and limited circumstances, be approved for a sincerely held religious belief or a medical/disability accommodation.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfhttp://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. #LI-Hybrid