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REDCap Administrator at Ascension

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We Are Hiring
Ascension Technologies is hiring a REDCap Administrator for a full time remote position!
The Enterprise REDCap Administrator position is a full-time/exempt position that will support the REDCap software application at Ascension in a healthcare setting in a variety of capacities as a REDCap administrator.
Research Electronic Data Capture (REDCap) is an application already in use at Ascension. This position will provide support for other REDCap Administrators as well as REDCap end-users. As a member of our team, you will be responsible for all aspects of the REDCap service including: developing in-depth understanding of the available features and modules; building and optimizing REDCap projects; and train/educate these both end-users and Admins in the use and functions of the application. Additionally, you will perform outreach and present education sessions to the Ascension REDCap community.
What You Will Do
  • Supports the REDCap software application at Ascension by assisting end-users using the application, processing end-user requests, and other administrative actions within the application.
  • Provides support to Ascension's 12 other REDCap instances and their Domain REDCap Administrators
  • Ability to create videos using screen capture software is not required but is a plus.
  • Work independently with diverse sets of clients and manage a diverse set of job responsibilities and tasks.
  • Develop and provide training for various audiences: technical training and workshops to investigators and study designers/managers in the development of data entry screens, consistency checks, and newly released REDCap features.
  • Maintain Key Performance Indicator (KPI) dashboard for progress related to REDCap success
  • Responsible for troubleshooting customer issues and proactively driving their resolution.
  • Use a project/ticketing system to communicate with end users and manage project requests.
  • Develop, publish, and maintain knowledge base articles and documentation on application features, best practices and how-to's as well as training and reference materials for the community using wiki and knowledge management tools.
  • Maintain department service standards, with attention to personal/behavioral, staff teamwork and customer-staff interaction guidelines.
  • Collaborating with technical teams to support PHP and REST API development and automation.
  • Experience with Linux, Apache, and other open-source tools and languages
  • Strong documentation, coding, testing, and security practices
  • Preferred software experience:
  • REDCap (required)
  • SQL/MySQL (required)
  • Tableau
  • Python
  • PHP

What You Will Need
  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:
  • 3 years of experience preferred.

Additional Preferences
  • Excellent interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel
  • Demonstrates excellence in project management skills (ability to multitask and prioritize work requirements) with a strong commitment to customer service
  • Demonstrates excellence in project or application requirements gathering, including documenting user and systems specifications
  • Proven ability to identify, triage, action plan, and resolve or escalate issues and develop flexible solutions (workarounds) to meet evolving requirements
  • Strong creative decision making, analytical and problem-solving skills
  • Self-motivated, independent, and possesses the ability to learn quickly
  • Excellent organizational skills and attention to detail
  • Ability to run large and small-scale projects concurrently, applying knowledge and awareness of project management principles
  • Develops promising ideas across the team; eager to experiment and innovate
  • Skilled in establishing and maintaining effective working relationships
  • Ability to deliver effective training programs and large group presentations
  • Knowledge of PHP/JavaScript/jQuery and experience with modern development frameworks and object-oriented design is preferred
  • Strong knowledge of relational database systems such as MySQL/MariaDB and source control systems such as Git and SVN is preferred

Why Join Our Team
When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer
Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.
For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster:
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
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    • SwiftLanguages
    • ReactLibraries
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    • Microsoft SQL ServerDatabases
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    • InVisionDesign
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What are Ascension Perks + Benefits

Ascension Benefits Overview

While the Ascension network expands across the United States, a common bond unites our caregivers at each ministry: the desire to provide compassionate, personalized care for all — especially those most in need. To ensure we are caring for the needs of our quality associates, we offer affordable, accessible care through our comprehensive benefits program. With many choices, you can select the plans that best meet your needs, providing security now and in the future

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks

An Insider's view of Ascension

What is your vision for the company?

“I work with a bunch of creatives in the human-centered design field; we live in a constant state of curiosity and are always challenging assumptions. Our team focuses on uncovering the challenges that our patients and caregivers face and we ultimately hope to provide solutions to address any pain points"

Esha Bhargava

VP Experience Research, Clinical Products

How do you empower your team to be more creative?

“My goal is never to tell my teams how to do something. I want my teams to feel empowered to own their solutions in addition to the creative process it takes to get them there. When a team’s software exceeds the mark, I ensure they receive the recognition they deserve as part of their commitment to supporting our healthcare communities.

Michael Behm

Director of Software Engineering

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