Our mission is to make car purchase and ownership simple.
Sacramento, CA

Reconditioning Operations Manager at SHIFT (Sacramento, CA)

| Sacramento, CA
Sorry, this job was removed at 2:00 p.m. (CST) on Wednesday, July 20, 2022
Find out who's hiring in Sacramento, CA.
See all Operations jobs in Sacramento, CA
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

The Auto Operations Manager role will run a team of ~50 people across two locations. Recon Operations Manager is responsible for effective day to day management of associates, processing volume and quality along with cost metrics. Candidate will have experience leading a large organization with effective strategies based on lean processing fundamentals, and the implementation of new processes and countermeasures as needed to achieve targets.

The Ideal candidate will have 5-10 years of experience in managing Automotive Fixed operations or equivalent in high volume automotive processing. Prior experience at Carmax, Carvana, Vroom or other reconditioning centers is preferred. Bachelor's in business operations or supply chain management is preferred.
  • Leadership experience managing diverse teams of 50+ people, 5-10 years of experience
  • Experience in building and managing high-performance teams
  • Bachelor's degree
  • Car processing experience e.g. at Carmax, Drivetime, car rental company or other fleets
  • Strong drive for continuous improvement
  • Comfortable with managing complex processes
  • Hands-on mentality, someone who is not afraid to jump in at any stage of a process when needed

Job Summary

  • Google/Office experience
  • Docs - Candidate can create and manage Docs that are clear and concise. They can use items such as links and comments to collaborate with outside team members.
  • Spreadsheets - Candidate has the ability to use spreadsheets to quantify numbers, organize information, share data with others, and assess data in order to make recommendation and proposals.
  • Presentations - Candidate will need to be able to create decks with written and visual information to use for communication to groups and for training purposes.

  • Organizational experience
  • Schedules - Create and maintain the schedule for all team members broken into Departments. The schedule will need to outline expected labor against actual labor to account for sick time and vacations, as well as potential attendance issues.
  • ADP- Candidate will need to manage work hour approvals, Vacations, sick time, and leaves through work log portal.
  • Countermeasures - Create workaround plans when there are barriers that prevent normal processing strategy to be implemented.
  • Planning - Manager will need to provide daily game plans to the team outlining which units will become sellable and their path to meeting those targets.
  • Communication
  • Written - Effective and concise emails and proposals to support strategy, scheduling, adjustments, and feedback.
  • Verbal - Ability to communicate high level thought process and ideas in a way that is easy to digest. Can articulate ideas both upwards and to employees.
  • Driving the business
  • Understands reports and data, and can create action plans based on them. Can spin up Countermeasures that can be added to affect daily output and weekly deficiencies as they arise.
  • Ability to negotiate contracts and SLAs for vendors. This includes parts, sublet, 3rd party and on-site vendors. Feedback to Vendors when quality and quantity are also important to overall success with specifics and key performance metrics.
  • People Management and Leadership
  • Performance management - Support a culture of consistent feedback to other departments and team members to ensure that there is a culture of sustainable success.
  • Hiring Labor as needed and managing poor performers through state and federal required fair labor laws
About Us

Shift is a leading end-to-end auto ecommerce platform transforming the used car industry with a technology-driven, hassle-free customer experience. Our mission is to make buying or selling a used car fun, fair, and accessible to everyone. Having gone public in October 2020, we are at the beginning of our journey and hope you join us for the ride! 

At Shift, we’re all about growth - we are a culture of people who are eager to grow, who are ready to roll up their sleeves and learn new things. We were founded by a scrappy group of visionaries who were by no means “car experts” but who had the desire to work together to change an industry. We’ll take the open-minded go-getter over the pure subject matter expert any day. 

We also believe cars are meant for everyone, so our company should be, too. We never discriminate against any candidate on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status. We welcome and encourage people of all backgrounds and walks of life to apply, even if you’re unsure if you meet all the requirements. 

Location:    175 Commerce Circle // Sacramento, CA 95815

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • SegmentAnalytics
    • AmplitudeAnalytics
    • Datadog (session replay)Analytics
    • LookerAnalytics
    • PeriscopeAnalytics
    • FigmaDesign
    • ZeroheightDesign
    • StorybookDesign
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • Pivotal TrackerManagement
    • DocuSignCRM
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail
    • IterableEmail
    • Hubspot MarketingEmail
    • TwilioLead Gen
    • Google AdsLead Gen
    • Facebook / Meta business Manager / AdsLead Gen
    • Bing / Microsoft AdsLead Gen

What are SHIFT Perks + Benefits

SHIFT Benefits Overview

We’ve got you covered: 100% paid employee + employees family medical coverage plan option! Shift also pays 100% for life insurance and disability.

Contributions where it matters: If you enroll in the high deductible health plan, Shift makes a very generous HSA contribution of $2500 for employees and $4500 for employee + plus family.

We support our parents: Shift has paid parental leave of up to 12 weeks.

We encourage you to charge your batteries: When you’re refreshed, you’re a better you which is why we offer a non-accrual paid time off program.

And so much more…

Volunteer in local community
We love to volunteer. We've done care kits in honor of Martin Luther King Jr day, which for us, is not just a day of service, but is also an officially observed (including day off) holiday.
Friends outside of work
Eat lunch together
Intracompany committees
Connective tissue between teams & office locations is incredibly important to a companies culture. We create opportunities to be together, and have formed committees to keep the conversations going.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Our employees are a stunning array of colors, characteristics, genders, sexes, races, identities, ethnicities, and sexual orientations. We celebrate, fiercely support and protect ALL here at Shift.
Unconscious bias training
We all have unconscious biases, that's how the human brain processes. What makes us super human here at Shift however, is that we train our staff how to make decisions while being aware of biases.
Diversity manifesto
Diversity Employee Resource Groups
We have an active DEI committee working on agenda items, projects and initiatives. These efforts help to make Shift an aware, present, educated, prepared, supportive climate for ALL employees.
Hiring Practices that Promote Diversity
Modern interviewing, educated hiring managers, a constant tone acknowledging the importance of equity and equality are all active hiring and decision making practices at Shift.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Shift's FSA helps employees cover out-of-pocket medical expenses with pre-tax contribution of up to $2500 for employee, $5000 for employee + family.
Disability Insurance
Shift provides both Short- &Long-Term Disability benefits through New York Life and pays the full cost of coverage.
Dental Benefits
Shift offers a dental plan offered through Cigna that includes an extensive network of providers and offers flexibility based upon where you choose to access care.
Vision Benefits
Shift offers a vision plan through Cigna.
Health Insurance Benefits
Shift provides the option to enroll in one of six medical plan options from Kaiser or Cigna, including one completely FREE, 100% covered medical plan for employee + their family!
Life Insurance
Shift provides each eligible employee with Basic Life and AD&D insurance through New York Life.
Wellness Programs
Shift provides 10% off ClassPass memberships, as well as has virtual team fitness programs and challenges for all to participate in.
Team workouts
Shift hosts virtual team fitness programs and challenges (some with monetary prizes!) to get employees connected, have fun, and take their health and wellness serious.
Retirement & Stock Options Benefits
All are enrolled, and our people operations team is working on a matching program now that we have gone public and are growing.
Company Equity
Generous restricted stock units are a part of all salaried offers here at Shift. We have 1 and 3 year vest schedules, and through performance reviews, give opportunities for employees to earn more.
Performance Bonus
Shift hosts employment refreshed twice a year where our employees performance and contributions are under review and awarded (in growth, RSUs, comp increases, titling, etc.).
Child Care & Parental Leave Benefits
Generous Parental Leave
Shift is committed to offering a supportive work environment for employees, to enable new parents to have up to 3 months time off with newborn children and newly adopted or foster children.
Flexible Work Schedule
Our platform team (engineering, product & design) are fully remote, and across the country. We have created flexibility in the way we work together and collaborate that simply works for all.
Remote Work Program
Shift employees are allowed to work from a location of their choice for all or part of their workweek. Shift considers remote work to be a viable, flexible work option and proudly offers flexibility.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
For our salaried employees, unlimited policy applies to both vacations and says of illness or rest. We of course also offer a general PTO and vacation plan for non-salaried employees as well.
Perks & Discounts
Casual Dress
What you wear under your camera's radar on zoom meetings, is your business. :) We just want you to be YOU.
Commuter Benefits
For those that do work in hub locations field operations staff, etc.) Shift offers general monthly commuter benefits.
Company Outings
Some of the things we’ve done in the past on top of team dinners include painting ceramics, escape rooms, scavenger hunts, picnics, and much more!
Game Room
Fun is our middle name. If you're fortunate enough to work near a hub location and have office time, there is a list of spoilings you can expect, including gaming with your co-workers.
Stocked Kitchen
Nom nom.
Happy Hours
Both virtually and in person, depending on your location and position!
Fitness Subsidies
Absolutely. Discounts and options are available for our employees looking to invest in their health and fitness!
Professional Development Benefits
Job Training & Conferences
While we are still newly public and growing our people ops and training departments up from scratch, we still have several in-house trainings to help our employees hone in on professional crafts!
Diversity Program
Lunch and learns
Our teams are wild about taking opportunities to break bread and learn from one another during designated lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Employees can expect mentorship from more tenured team mates, and be asked to pass their knowledge laterally and down in exchange. One team, One goal.
Time allotted for learning
Our hills aren't too steep that we have forgotten how to take time to learn and craft our trades!
Online course subscriptions available
Customized development tracks
Paid industry certifications
Based on your position and the direct relevance to your projects, our team is willing to invest in opportunities that make sense for your professional development.

Additional Perks + Benefits

Shift does not just meet minimums when it comes to constructing employment perks and benefit packages. Instead, we lean on one of our companies core values: "What if it were great?" (instead of merely "good"), and then we take care of our people.

Other perks include being a part of a team that celebrates diversity and inclusion. We have event series dedicated to Cultural & Diversity Recognition Events like Black History, PRIDE, Asian, and Women, as well as hosted events honoring Historical Month Recognition.

Shift also offers departmental Incentives like Team Building Events and Stand Up Socials. Some have included Virtual custom comedy club events hosted by actual comedians, as well as virtual personalized themed events hosted by seasoned "wellness coaches" facilitated and officiated through Zoom.

In recognition and celebration of individuals successes, Shift has Immediate Recognition Awards (like 'Snappy') which offer monetary award for employees demonstrating exceptional performance.

An Insider's view of SHIFT

What’s the vibe like in the office?

We’re encouraged to be who we are both from the standpoint of our personalities and identities, as well as through empowerment and autonomous freedom while approaching projects. I love starting my work day knowing that I can be and do me.


Staff Product Designer

What does your typical day look like?

A lot of collaboration, coordination and coding! We typically have a squad standup, a guild meeting or two where we coordinate with different squads who may be collaborating on a particular app or feature with us, and tech planning with our product and design partners. And, did I mention we do a lot of coding!? :)


Lead Software Engineer

What makes someone successful on your team?

We all have superpowers. The more we work together as a team, the more those diverse strengths and differences have opportunities to shine and grow. Learning and achieving in solidarity strengthens both the individual and the team. There’s room for everyone to be successful when we work together and build each other up!


Team Manager, Concierge

What is your vision for the company?

My vision is for our Platform team to have an oversized impact on the customer experience which will change consumer behavior towards an entire industry. Technology & teamwork is what gets us there. This team has what it takes.



What's something quirky about your company?

The pandemic has changed the traditional working landscape, and even redefined the old version of how people work remotely. Shift has always had an exceptional remote work culture, and while we work hard, there's no reason to not have a little fun. I'm talkin' hats and costumes over zoom fun. LOL


Senior Technical Recruiter

More Jobs at SHIFT