Prologis
Philadelphia, PA

Real Estate and Customer Experience, Sr. Manager (Senior Property Manager) (Philadelphia, PA)

| Philadelphia, PA
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Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world's most vibrant centers of commerce, with over 1 billion square feet in 19 countries, over $200B of gross AUM. Some of the world's largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their businesses run better, and a strategic relationship with Prologis will create a competitive advantage. As a top ranked U.S. company among the Global 100 Most Sustainable Corporations in the World, we take our global footprint seriously.
Job Title:
Real Estate and Customer Experience, Sr. Manager (Senior Property Manager)
Company:
Prologis
Do you want to play a role in global commerce?
As a Real Estate and Customer Experience (RECX) Senior Manager, you would be leading Customer Experience Team (CET) that strives to provide best in class service to customers in our 27 million square feet of industrial buildings in the New Jersey Market. Our customer base is diverse and we're looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations.
What's needed in order to do that:
  • Must be able to own and maintain strong, long-term relationships with portfolio of customers.
  • Dedication to delivering exceptional customer service through proactive and responsive service.
  • The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude.
  • Must be able to identify additional revenue opportunities by demonstrating an sound understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc..).
  • Must be able to use technical tools (ex: Salesforce/Yardi) to gather data/metrics and develop customer insights.
  • Proficient in lease analysis and lease administration skills or ability to develop those skills in 6 months.
  • Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.
  • Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
  • Lead a team of 3-6 employees (RECX Managers, maintenance technicians, RECX Coordinators) by conducting regular meetings to review service expectations, brainstorm, problem-solve, etc.
  • Ability to coach, motivate, train/develop, and direct people as they work, identifying the best people for the job.
  • Acts as a resource for escalated customer or building issues for their market.

Tell us if you're ready.
  • Bachelor's Degree from a four-year college or university and 5-10 years of commercial real estate experience; or 8+ years of experience in property management; or a CPM or RPA designation; or equivalent combination of education and experience.
  • Current Real Estate sales license preferred but not required.
  • Minimum of three to five years' supervisory experience preferred.
  • Ability to provide superior internal and external customer service; strong diplomacy and crisis diffusion skills.
  • Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.
  • Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook).
  • Strong mathematical and analytical skillset.
  • Strong working knowledge of property management accounting software.
  • Requires a valid driver's license and the ability to travel to multiple properties.
  • As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).
  • YARDI software experience preferred.

As a condition to the commencement of your employment, Prologis requires proof of full vaccination against COVID-19. You are considered fully vaccinated two (2) weeks after your second dose in a two-dose series, such as the Pfizer or Moderna vaccines, or two (2) weeks after a single-dose vaccine, such as the Johnson & Johnson vaccine. In addition, we are now requiring all employees to get a vaccine booster when eligible. Prologis will consider requests for a reasonable accommodation as to the vaccination requirement on the basis of a disability or sincerely-held religious belief in accordance with applicable law.
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People First
Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.
When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.
As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.
All job offers are contingent upon successful completion of drug screen and background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Employment Type:
Full time
Location:
New Jersey-Mt. Laurel Office
Additional Locations:
As a condition to the commencement of your employment, Prologis requires proof of full vaccination against COVID-19. You are considered fully vaccinated two (2) weeks after your second dose in a two-dose series, such as the Pfizer or Moderna vaccines, or two (2) weeks after a single-dose vaccine, such as the Johnson & Johnson vaccine. In addition, we are now requiring all employees to get a vaccine booster when eligible. Prologis will consider requests for a reasonable accommodation as to the vaccination requirement on the basis of a disability or sincerely-held religious belief in accordance with applicable law.
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What are Prologis Perks + Benefits

Culture
Volunteer in local community
Prologis hosts an annual IMPACT Day and partners with a variety of local charities. Additionally, employees are provided 16 hours of company sponsored & personal volunteer hours annually.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
In 2021, Prologis employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Short Term Disability insurance covers 70% of salary up to $2500 weekly maximum payout. Long Term Disability insurance covers 60% of salary up to $17,000 monthly maximum payout.
Dental Benefits
Our dental plan covers up to $2000 of annual expenses. 100% Preventative 80% Basic 50% Major
Vision Benefits
The vision benefits plan -$20 copay for annual eye exams with $130 allowance for frames or contact lenses.
Health Insurance Benefits
Our health insurance plan covers up to 80% of out of pocket expenses after annual deductible is met.
Life Insurance
Company paid life insurance is equal to 2 times an employee's annual salary. Available voluntary life 1X-5X annual salary.
Wellness Programs
Onsite Gym
Mental Health Benefits
EAP benefits available for all employees =6 free visits per occurrence. Additionally, virtual behavioral health and in person mental health benefits available to those enrolled in our medical plan.
Retirement & Stock Options Benefits
401(K)
Prologis' 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Prologis provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 12% of an employee's eligible compensation.
Performance Bonus
Match charitable contributions
The Prologis Foundation matches your financial donations up to $1,000 per year to eligible non profit organizations.
Child Care & Parental Leave Benefits
Child Care Benefits
Prologis provides Backup child care assistance. through Bright Horizons
Generous Parental Leave
We provide up to 10 weeks of 100% paid parental leave for eligible employees.
Flexible Work Schedule
Prologis provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Adoption Assistance
We reimburse up to $10,000 for eligible adoption expenses and 10 weeks of 100% paid parental leave.
Vacation & Time Off Benefits
Generous PTO
Prologis employees accrue between 22 and 32 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 32 hours per year of paid volunteer time. 16 hours of company sponsored & 16 hours for personal volunteer time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Prologis casual dress code includes jeans every day of the week.
Commuter Benefits
In the Denver office, free ECO pass available to all employees.
Company Outings
Stocked Kitchen
Prologis has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored soda and water you can handle.
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5000.
Diversity Program
Lunch and learns
Prologis hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Continuing Education stipend

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