The Quality Documentation Manager (QDM) is a first-level manager position in the Dragon Ambient Experience (DAX) production team. The QDM will manage production of the Quality Documentation Specialists (QDS), maintain quality and turn-around-time (TAT) of accounts.
The DAX program supports healthcare providers and their patientsby using an emerging technology platform to complete confidential medical documentationsummaries of patient encounters. Our team saves time for providers by delivering accurate documentation within hours of patient visits. Documentation includes patient histories, exams, radiographic findings, assessments, and treatment plans. We make healthcare functional and efficient by allowing providers to keep their focus on their patients.
RESPONSIBILITIES

• Manage Quality Documentation Specialists (QDS) assigned to their accounts to ensure all production metrics are met.
• Monitor workflows and allocate resources appropriately, maintaining workbooks and EHR documentation.
• Utilize reporting tools to manage TAT and quality and motivate teams to increase production.
• Manage quality challenges and escalate to Quality Compliance Team and Operations Associate as needed.
• Manage payroll processing and procedures via Workday for all assigned team members.
• Coordinate new QDS orientation and training.
• Maintain updated QDS schedules in scheduling tool with adjustments as necessary for coverage of gaps.
• Monitor scribe logs and communicate discrepancies.
• Actively participate in coordination of account transitions to global team and/or US/global business partner QDS with Training Team, Special Teams Manager, and Associates as necessary.

QUALIFICATIONS

• Bachelor's degree or equivalent work experience
• Minimum of 1-year experience in a managerial role

REQUIRED SKILLS

• Experience in proofreading, editing, and evaluating documentation against quality metrics preferred; ability to work independently; clear communication.
• Ability to analyze data and apply to effect outcomes; teamwork; self-starter.
• Problem solving capability.

DESIRED SKILLS

• Experience managing frontline customer service or call center representatives is desired.
• Previous experience as a scribe.

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Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
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