Infosys is seeking PC Lead Technician to support end user and provide end user services. This role requires close partnership and collaboration with Subject Matter Experts and other IT teams.The candidate will be part of Personal Client Onsite Support Service and holding Site Lead role andwill Work with multiple stakeholders such as site supervisors, Infosys Managers, Customer Partners to maintain the PCS environment

Required Qualifications:• Bachelor's degree in computer science or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education• At least 2 years of IT experience• Candidate must be located within commuting distance of Folsom CA /Hillsboro ORor be willing to relocate to the area. This position may require travel in the US.• At least 4 years of experience with "Information Technology Support" / "End User Computing Support" / "PC Technician"• Strong PC troubleshooting skills - Troubleshooting on Desktops\\Laptops in case of issues with various components and drivers.• Knowledge of basic PC hardware, KVM, printer, scanner, networking, IP is essential Configure, deploy, set up, and repair Operating Systems, Client Networking, PCs and mouse, keyboards, KVM switches, scanners, laser/label printers and other PC peripherals.• Hardware movement between buildings/locations for deployment, repair, and dismantling• Adhere the site for agreed SLA and KPI• Experience in windows 10 - OS Imaging, Troubleshooting• Experience in Platform drivers such as WLAN, Graphics, Firmware, BIOS and drivers etc.• Expert in troubleshooting the driver/firmware/hardware issues. Perform root cause analysis based on event logs and crash dumps.• Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.• Knowledge of Service Now• Strong verbal and written communication skills, with ability to create clear and concise documentation• Strong Team member and lead the team.• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time

Preferred Qualifications:
• Attention to detail, Customer orientation and Influencing.• Strong communications / Networking.• Willingness to continually learn new products and technologies.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visitwww.infosys.comto see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
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