Program Support Management

| Salt Lake City, UT
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Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role

We are looking for an individual with Relationship Management experience to be the voice and advocate for Galileo Financial Technologies internally managed programs. Your goal will be to optimize the performance of these programs and to ensure we deliver a world class customer experience that is in compliance with required policies and procedures. When there are opportunities and challenges, you will need to be the voice of the client in the organization to ensure they are addressed. You will need to work with them in a way that is compatible with their processes and needs. You will also need to be able to work with different internal organizations and processes.

What you’ll do:

  • Building and managing relationships with Marketing Partners, Issuing Banks, and third parties.  
  • Manage program changes and run small projects.
  • Building relationships with Galileo cross-functional teams.
  • Manage Galileo’s portfolio of programs including bank compliance (fees, audits, T&C), product and marketing updates, adding new features and functionality.
  • Drive for continuous improvement around customer experience initiatives.
  • Identify and drive continuous quality improvement initiatives.

What you’ll need:

  • Experience in managing relationships. If you’ve been involved in managing accounts or teams, that is a plus, but not required. Doing it in a financial services company would be an advantage but also it isn't required.
  • A B.A. or B.S degree in a related field like Business or Information Systems Management would be great but isn't necessary. Equivalent experience is also considered. 
  • Strong analytical skills to solve business problems through data analysis.
  • The ability to lead and influence teams is required.
  • The ability to manage and grow internal and external relationships.

Why you’ll love working here:

  • Competitive salary packages and bonuses
  • Comprehensive medical, dental, vision and life insurance benefits
  • Generous vacation and holidays
  • Paid parental leave for eligible employees
  • Retirement plans and education on retirement planning
  • Monthly contribution up to $200 to help you pay off your student loans
  • Great health & well-being benefits including: telehealth parental support, subsidized gym program
  • Fully stocked kitchen (snacks and drinks)

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

More Information on Galileo
Galileo operates in the Healthtech industry. The company is located in New York, NY. Galileo was founded in 2018. It has 100 total employees. It offers perks and benefits such as Friends outside of work, Eat lunch together, OKR operational model, Team based strategic planning, Group brainstorming sessions and Open office floor plan. To see all 3 open jobs at Galileo, click here.
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