Program Manager, Partnerships App Marketplace (NYC or Remote US)

| New York City, NY
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Aircall is on a mission to revolutionize the business phone industry!
 
We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront.
 
Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. Despite our distance, we all work together to drive our product!

About the role:

Partnerships are critical at Aircall. Most customers use several integrations, customer happiness is largely driven up by integration usage, and we work with partners to source more than a third of new revenue in North America.

We launched our Technology Partner Program in March of 2021, and with already more than 80 apps built by third-party integration partners (including companies like Gorgias, Kustomer, Gong, or Typeform) and an aggressive roadmap to help more and more partners join our platform, this role is at the core of Aircall’s growth and customer happiness strategy.

We’re looking for a Partnerships Program Manager to join the team and own the Aircall Technology Partnerships program as well as work directly with Partners to help them reach their growth goals with Aircall and on the right tracks in the Aircall Partnerships Program. This is the first hire in this function, and this role has the potential to build a fast-growing business unit to support Aircall’s platform objectives. This role can be based in New York City or remotely, and requires a combination of a strong operational program management, hands-on execution with partners, and capability to build a roadmap / strategy. This role reports into the Director of Partnerships for North America.

What you'll do:

  • Own the Aircall Technology Partnerships program
  • Define and own the strategy, objectives, metrics, and resources needed to grow the Aircall Technology Partnerships program
  • Be the main point of contact of the Aircall Technology Partnerships program globally
  • Define and iterate on the program’s tiers, benefits, and processes to ensure the program is aligned with partners' and internal objectives
  • Collaborate closely with the App Marketplace team in charge of acquiring new technology partners to build on the Aircall platform, ensuring program benefits and objectives remain aligned with the demands of the market

  • Work with partners to make them successful on the Aircall platform
  • Drive installs of marketplace apps across the Aircall customer base
  • Be the main point of contact for partners that join the marketplace, starting when they are listed on the marketplace, until they are handed off to a Partner Account Manager
  • Define the activation checklist and activate new partners to set them on the right growth track at Aircall, identifying high-potential partners in the process
  • Collaborate with Partner Account Managers on high-growth partners to reach install and revenue objectives

  • Build the operating system to support hundreds of partners at scale
  • Design, implement, and iterate on the processes, tools, and technologies that will allow us to build a program able to handle thousands of partners
  • Build the processes that allow for seamless onboarding of new partners and ensures the internal knowledge about all partner apps is easily accessible and actionable for all go-to-market teams
  • Collaborate with all internal areas exposed to the partner program, including Product Marketing, Demand Generation, Field & Partner Marketing, Sales, Customer Success, Customer Support, and build processes to ensure smooth collaboration at scale

What you'll bring:

  • Experience: you have 3+ years of experience in SaaS Partnerships, Program Management, Growth operations, or Strategy Consulting
  • Collaborative & Influential: you have great interpersonal skills and are able to build trust with partners and collaborate with multiple teams at Aircall, and especially Partnerships, Marketing and Product teams; as well as position our partners' value to internal go-to-market teams and customers alike
  • Strong operational background: you’re able to articulate processes, find the tools and technology to support them, and support adoption across many different teams. You’re comfortable with CRM platforms as well as no-code/automation tools
  • Strategic thinker: once ramped up, you’re able to design and articulate a multi-year strategy for the Tech Partnerships program at Aircall and you’re capable to grow into a leader building a team to support your efforts
  • Savvy about software: you have a special interest for the SaaS industry, you understand SaaS revenue organizations and their metrics, and you are not afraid of APIs
  • Ambition, commitment, transparency and a good sense of humor: those are the values we live by in Partnerships at Aircall!

We know that success comes from smart work and deserves to be recognized and rewarded.

We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together. 

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 35+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, commuter and childcare reimbursements
💚 Generous parental leave policy

DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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Technology we use

  • Engineering
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An Insider's view of Aircall

What’s the vibe like in the office?

Aircall allows you to be part of something greater than yourself. The culture and energy at the office daily is unmatched. I have the privilege to work with amazing, bright, and talented individuals daily. This is my second family.

Phil

Account Executive

What's the biggest problem your team is solving?

Aircall is bringing value back to voice. Through our cloud-based phone system that is integrated with your favorite business tools (Salesforce, Zendesk, Slack, etc.), we help companies have better conversations with their customers.

Florens

Sales Director

What makes someone successful on your team?

At Aircall, if you want to do something, you just do it. If you want to make a change, you can be the change. Regardless of title, seniority, and other superficial labels, ideas are heard and every Aircall employee is empowered to make an impact.

Kera

Global Brand Engagement Manager

How do you make yourself accessible to the rest of the team?

Our core focus is creating a company that our employees love working for: We focus heavily on thriving together. Examples of how we execute on this are our team trips (our most recent to Morocco), and "ask-me-anything" team meetings.

Olivier

CEO

What projects are you most excited about?

Aircall is the most welcoming company I’ve worked for. It’s very rare to find a company where you can see your ideas come to life and work with others that push you to be your best. The sales team always finds a way to motivate each other.

Miranda

Account Executive

What are Aircall Perks + Benefits

Aircall Benefits Overview

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 35+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, commuter and childcare reimbursements
💚 Generous parental leave policy

Culture
Friends outside of work
Eat lunch together
Daily sync
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have 2 employee-led ERGs at Aircall so far: Queercall and Aircall Black Collective.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aircall's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to the legal maximum annually.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Aircall offers medical, dental, and vision benefits on the first of the month following the employee's start date.
Life Insurance
Wellness Programs
Employees can expense 100$/month on services for physical or mental health.
Mental Health Benefits
Employees can expense 100$/month in services for their mental or physical health
Retirement & Stock Options Benefits
401(K)
All employees are eligible to contribute to their 401k.
401(K) Matching
100% match on deferrals up to 3% of compensation, plus 50% match on deferrals on the next 2% of compensation. 100% immediate vested - no vesting schedule.
Company Equity
Aircall offers stock options to all employees, including vesting over a four-year period.
Employee Stock Purchase Plan
Performance Bonus
Aircall offers a quarterly bonuses for certain positions.
Match charitable contributions
Aircall matches donations to organizations that align with our values and our D&I statement.
Child Care & Parental Leave Benefits
Child Care Benefits
Monthly child care reimbursement for each child under the age of 10.
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Aircall also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Our first event was AirBabies in the New York office!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We encourage employees to take time off to volunteer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Aircall offers pre-tax commuter benefits for all employees, and employees can expense 127$/month in transportation to and from work.
Company Outings
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday and Friday-- sometimes, our CEO brings in baguettes and croissant's from his bakery! We also have catered lunch on Wednesday for our Lunch and Learns.
Happy Hours
Relocation Assistance
Fitness Subsidies
Employees can expense 100$/month on services for physical or mental health: gym, personal training, ClassPass subscription-- you name it!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Aircall hosts lunch & learn meetings weekly where employees can sign up to present on topics they are passionate about. Past lunch & learns include: hand-gliding, Burning Man, composting & Reggaeton!
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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