Program Manager II - Localization Operations at Uber

| San Francisco
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About the Role

The Globalization team is seeking a talented Program Manager II in tech to help our team to identify and resolve localization issues end to end by improving the source, reducing manual steps, and improving turn-around time using AI and machine learning. You have solid technical skills and work in close collaboration with the internationalization engineering, UX, AI, and machine learning teams across Uber to find innovative and scalable solutions for localization issues. In this role, you will also act as a liaison between the localization operations team, the internal localization team, various Uber engineering teams, cross functional partners, and vendors to ensure localization tools and processes properly capture all requirements for functionality, efficiency, and scalability. Relationship management and a collaborative attitude are a must.

What You'll Do

  • Contribute to our localization tools vision and roadmap to improve functionality, scalability, and efficiency by positively impacting our localization tools-related internal and cross-functional initiatives
  • Actively utilize your domain expertise for machine learning, Natural language processing, and machine translation working directly to solve localization issues.
  • Develop & maintain key relationships with Engineering teams working on machine learning and AI in addition to the Internationalization engineering team.
  • Work closely with localization vendors and ensure compliance with Uber's technical requirements
  • Gather requirements from LPgMs (Localization Program Managers) and LQPgMs (Localization Quality Program Managers) on localization tools and process needs and work with internationalization engineering and product teams to enable support
  • Collaborate with cross-functional partners, such as Marketing and Help Content teams, and guide them on how to best integrate their CMSs into the Localization pipeline and/or improve existing integrations
  • Review and influence product requirement documents (PRDs/RFCs) related to Tools and Systems that can improve globalization (g11n) across Uber
  • Use existing scripts (or build new scripts) that interact with our TMS via API calls to maintain project configuration settings, and support team members querying our CMS.
  • Manage projects, work toward deadlines, and establish product/process roadmap milestones and reviews
  • Work closely with PMs/Engineers on product roll-outs, tool improvements/automation, and tech planning

Basic Qualifications:

  • Minimum 4 years of hands-on technical localization experience in the high-tech industry on the client-side
  • Solid understanding of scripting languages and tools such as Python, Perl, Ruby, Postman, and SQL

Preferred Qualifications:

  • BA/BS degree in Computer Science with focus on Artificial Intelligence or equivalent practical experience
  • Basic understanding of modern machine learning libraries, frameworks, techniques (e.g., Tensorflow, PyTorch, Deep Learning, Transfer Learning, Keras, NLP, feature engineering, automated hyperparameter tuning, and conventional machine learning techniques)
  • Proven track record in streamlining complex processes and improving workflow efficiency
  • Solid understanding of Localization Program and Language Management roles, as well as localization requirements of various content types such as UI, HC, Marketing, & Legal
  • Ability to navigate ambiguity, work independently and be able to chart the direction of projects
  • Strong analytical and problem-solving experience, coupled with excellent business judgment
  • Great negotiation skills and ability to prioritize tasks in a dynamic environment
  • Very detail-oriented, quality-focused, and proactive
  • Self-directed - you need to take the initiative in tackling large problems
  • Ability to manage technical programs at scale
  • Be proficient in and manage technical processes (e.g. Share internationalization i18n best practices, advise Product/Engineers on best practices for l10n QA/testing, run and manage linguistic QA processes)
  • Experience using CAT tools as an LPgM/LQPgM to run our localization pipeline & workflows (e.g. Memsource, Smartling, Idiom WorldServer, and Trados) is a plus
  • You are fluent in languages other than English

About the Team

At Uber, it's essential that we maintain a close connection with users regardless of which language they speak. With millions of published words, communicating messages across 700+ cities in 70+ countries, we need your help to ensure that each word is carefully chosen to match the tone and voice of Uber. As an early member of our Localization Team, you'll have the opportunity to build the local roots of an expanding global brands

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

 

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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

We encourage employees to “drive your growth” by learning through opportunities on the job. Formal training can’t often give you the scope to build, apply, and practice new skills in the way that learning by doing does. We believe that you can learn whatever you don’t know in an environment that fosters mentorship and feedback.

Becky Karsh

Head of People Development

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

What are Uber Perks + Benefits

Uber Benefits Overview

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Culture
Volunteer in local community
Our people, process, and technology can help transform cities into safer, more efficient, and more beautiful places. Learn more: https://www.uber.com/community/supporting-cities/
Partners with Nonprofits
Technology, when it's done right—and combined with good partnerships—has the potential to contribute to a better world for all. Learn more: https://www.uber.com/us/en/community/
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Professional Development Benefits
Diversity Program
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