Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people!

Job Description:

Join the team that powers the global real estate economy - CoreLogic is an innovative, future focused company whose vision is to deliver unique property-level insights that power the global real estate economy.

We are a $1.95 billion in sales company with more than 6,000 employees globally serving the financial services and insurance industries. We are evolving at a rapid pace and the clients we serve are challenged from every direction, which means we are growing and innovating to help drive their success. Working together, and differentiated by our superior data, analytics and data-enabled solutions, we empower our clients to make smarter business decisions through data-driven insights. We take initiative, are fully accountable, build respect and trust, make transparency a must-and engage, include and collaborate at every turn.

We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

The Professional, Technical Services position is responsible for critical thinking, root-cause analysis, triaging of issues and end-user software support for the CoreLogic / Platinum Valuations. Acts as first response level to any enterprise issues reported via phone queue, email, instant messaging or ticketing system. On-call rotation shared among the team as required. Strong support and customer services skills are desired to be successful in this role. Also responsible for imaging and deploying corporate imaged iPads following best practices.

Essential Job Duties:

1. Managing customer service trouble tickets - Phone queue, email queue and ticketing queue - 80%
2. Mobile Device trouble shooting, imaging, hardware replacement, and root cause analysis - 20%

Business hours are Monday - Friday 7 am - 7 pm CST

After hours availability for rotational on call time Monday - Friday 7PM to 9PM and Saturdays 8AM to Noon is required.

Job Qualifications:

Education: HS Degree

Experience:
• 2-3 years' experience in production support / help desk / business analyst support experience with specialized business knowledge• Previous experience resolving system issues, working with a ticketing and escalation process• Mortgage Industry and Valuation experience preferred• Follows department policies and procedures• Adhere to Service Level Agreements

Knowledge and Skills:• Experience with an enterprise level ticketing system• Experience supporting mobile devices - Apple• Strong trouble shooting skills within a Windows environment• Solid communication skills, both written and verbal• MS Office experience: MS Word, Outlook, Excel• Detail oriented, organized, with the ability to multi-task on a wide range of issues• Analytical skills• Strong customer service skills supporting end users

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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