Professional Services Manager - Open to remote

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Professional Services Manager

As a Professional Services Manager at Moveworks, you will be responsible for the successful delivery of our professional services offerings, helping customers navigate their needs as they step into the new world of Machine Learning-based chatbot with true automation capabilities. You will understand the Moveworks platform and help marry customer needs with professional services opportunities to drive impact.

You will partner with our growing Sales organization to help scope and develop Statements of Work for new implementations with prospect customers, as well as partnering with Customer Success to define Statements of Work (SOW) for professional services offerings for current customers. This role will play a strong role collaborating between these internal stakeholders, but also present proposals and coordinate requirements directly with customers and prospects.

Beyond the scoping of these engagements, you will also manage their successful delivery. You will understand internal delivery capacity, and coordinate customer delivery accordingly to ensure successful on-time completion. You will project-manage these engagements with the customers, and work with internal Moveworks resources of the actual delivery of commitments. 

This is a new role in a new space helping companies optimize to get more value out of Moveworks AI platform, so we’re looking for someone dynamic who is eager to learn and build out and iterate a playbook to success!

Who we are:

Moveworks is redefining how companies support their employees with an AI platform that resolves their problems at work — instantly and autonomously. Included on the prestigious Forbes AI 50 list and named a leader in The Forrester New Wave, Moveworks uses advanced natural language understanding (NLU) to resolve support issues, straight on collaboration hubs like Slack and Microsoft Teams. 

We're doing this for IT today, and for the entire enterprise in the near future. This is a unique chance to join the team at an early stage as a key player in our growth strategy. If that sounds like fun, we can’t wait to start this journey together.

What you'll do:
  • Work with current and prospective Moveworks customers to scope optimization and implementation engagements and articulate them in Statements of Work
  • Manage internal resources to deliver on all professional services engagements in a timely manner
  • Coordinate with current customers on optimization engagement project plans
  • Drive coordination across Customer Success, Product Management and Professional Services partners to make customers successful with project plans
  • Become a key stakeholder that customers will rely on to ensure alignment on timelines and deliverables that meet time and budget expectations 
  • You partner cross-functionally to surface evolving customer needs and innovate in new spaces
  • You will evolve and iterate on our implementation strategy
  • You develop a deep understanding of the Moveworks suite of products 
What do you bring to the table?
  • You have 2+ years experience in change management or project/program management, ideally in the SaaS space
  • Project management experience (scope control, budgeting, estimating and resource management)
  • You can dig into customer needs and get to their core goals, to best define what professional services engagement will set them up for success
  • You have experience building strong internal and external relationships
  • You are diplomatic, have tact and you are poised under pressure
  • You possess a voracious appetite to learn and grow
  • You have completed a Bachelor’s degree
  • You are willing to travel 10% of the time
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Technology we use

  • Engineering
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    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Moveworks

How would you describe the company’s work-life balance?

We have started with an ethos of empowerment and ownership, and this applies to how employees manage their schedules and workload as well. This is a place where you set your boundaries and personal life needs, and your team respects and empowers you to do so.

Celeste

Technical Recruiter

How do you collaborate with other teams in the company?

Every Movester is readily available via collaboration tools to ensure that teams can effectively work together. We have weekly company syncs with updates from each department to provide a space for centralized communication. My personal favorite, we have whole-company trips to allow employees to strengthen cross-team bonds in a fun environment!

Cherie

Software Engineer

How has your career grown since starting at the company?

Moveworks strikes a great balance between individual and company goals. ‘Do the best work of your career’ is a principle that largely influences it’s culture. From Day 1, my manager has put a strong emphasis on choosing projects that align with my interests while constantly identifying areas for growth that push me to be the best version of myself.

Saloni

UX Designer

How do your team's ideas influence the company's direction?

There’s no shortage of passionate ideas at a startup, but bringing an idea to fruition fast needs deep critical conversations to validate different viewpoints. Conversation Engine sits in the center of our product, connects ML and system engineering, addresses technology gaps creatively, sharpens our marketing message and equips our sales team.

Jing

Technical Lead

What projects are you most excited about?

The project I’m most excited about is the continued growth of the SDR team and how invested the company is in our success. Understanding our current roadmap and how everyone is looking for us to scale it gets me excited to think about where we could be in the next 6 months.

Freddy

Senior Sales Development Representatitve

What are Moveworks Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Moveworks hosts company outings Semi-annually.
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees free on-site parking.
Professional Development Benefits
Lunch and learns
Moveworks hosts lunch and learn meetings weekly.
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