Production Services Specialist, Core Technology Infrastructure (Charlotte, NC)

| Charlotte, NC
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Job Description:
The Production Services Specialist will provide incident and problem management services, data analysis, as well as communications for all high priority production impacting issues. This individual is accountable for overall stability of the applications for the LOB supported. Manages triage events for all severities, drive to restoral and perform root cause identification. Create, update, completes incident tickets for all production events. Identify improvement opportunities, and ensure corrective actions are documented and completed.
Responsibilities:
  • Triage incidents of all priorities and Serve as a Subject Matter Expert to provide technical direction for problems, issues resolution
  • Able to work on multiple projects/tasks concurrently and work a flexible schedule when needed
  • Ensure Systems and applications meet/exceed performance, fault tolerance and availability metrics.
  • Assess and suggest process improvements, enhancements, and performance improvements
  • Support with proactive monitoring and configurations management tasks during applications Release & Deployment
  • Analyze Data and identify anomalies in the data for correction.
  • Able to identify risk and issues and recommend appropriate mitigation plans
  • Oversee and maintain documentation of the issues and knowledge of production applications, systems, and processes.

Required Skills:
  • RDBMS & SQL Knowledge using IBM/DB2, Oracle, MEMSQL
  • APM Tools - Splunk, AppDynamics, Dynatrace
  • Basic Unix commands
  • API knowledge using Java Webservices (SOAP/REST)
  • Python or Shell Scripting
  • Application development and lifecycle management
  • Java/J2EE

Desired Skills:
  • IBM WebSphere
  • Understanding of IBM/MQ Messaging and JMS
  • Understanding of Data Center & Application Infrastructure
  • Jira
  • Data Analysis using Excel and programming Excel Macros

Technology Infrastructure Organization:
  • Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
  • Commitment to challenging the status quo and promoting positive change
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
  • Deal with changing priorities, manage competing priorities and work independently with minimal oversight.

Shift:
1st shift (United States of America)
Hours Per Week:
40
Learn more about this role
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • AccessDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • InformixDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • OracleDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • Salesforce PardotCRM

What are Bank of America Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

More Jobs at Bank of America

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Bank of America's full profileSee more Bank of America jobs