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Bank of America
Charlotte, NC

Production Services - Change and Incident Management at Bank of America (Charlotte, NC)

| Charlotte, NC
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Job Description:
Senior role that provides front-line support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures.
This role is the key focal point for the customer/client/associate experience and owns restoring complex/major production incidents under tight Service Level Agreements and pursue root cause and problem resolution follow-up.
As a Production Services Specialist II your role and responsibilities will be:
  • Serve as hands on Subject Matter Expert and supports issue resolution (Priority 1, 2 & 3) and change implementations.
  • Ensures systems and applications meet/exceed performance, fault tolerance and availability metrics.
  • Assesses and suggests process improvements, enhancements and performance improvements.
  • Ensures Shift coverage and availability for on call/off-hour Supports changes and proactive monitoring.
  • Maintains documentation of issues and knowledge of production applications infrastructure.
  • Application Release and Deployment Support.
  • Facilitates Incident Management - creates incident tickets, work with other teams to troubleshoot and resolve incidents

Primary Skill
  • Java

Secondary Skill
  • Splunk

As a Production Services Specialist II your skills and qualifications will ideally include:
  • Knowledge of Java / J2EE and Middleware API technologies (SOAP/REST)
  • Understanding of Webservers (Examples: JBOSS, TOMCAT, IBM WebSphere)
  • Understanding of SQL/RDBMS principles using any DB (examples: Oracle/DB2)
  • Understanding networking and load balancing principles
  • Sound working knowledge of Ms-Office Effective Communication, Clear, Concise & Ability to articulate Problem/Solution to audiences of varying technical/business backgrounds
  • Should be able to lead conference calls with technical and business users
  • Required to close tickets and/or send updates/reports to various stakeholders

Desired Skills
  • B.S / B.A. / MS / MA or Equivalent Experience
  • Java frameworks - Spring, Hibernate, Ibatis, SpringBoot
  • UNIX Scripting
  • IBM MQ Messaging
  • Application Performance Monitoring tools (Splunk, AppDynamics)

Shift:
1st shift (United States of America)
Hours Per Week:
40
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What are Bank of America Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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