Location Details: Remote - U.K., Brazil, India, Romania, and Serbia

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or offsites.​

What you'll get to do...

The Support Analyst - Website Security job family at GoDaddy contributes a key role in providing support to our website security customers.

We perform different aspects of the incident response life cycle, which may include the following but not limited to:

• Detection & Analysis: Verification of outdated software, plugins and other components that could compromise the site/environment, securing mixed http content.
• Containment, Eradication & Recovery: Cleanup of back doors, malware, SPAM, and other bad actors located on our customer's website (file system/database).
• Configure sites to be behind HTTPS and Firewall. We also test the site's availability and integrity after the process to assess uptime and site functionality post Firewall set up.
• Post-Incident Activity: Providing recommendations on how to prevent such issues in the future (password change, removal of local & old backups from the local environment, update software and others).
• Configuration and proficiency of DNS setup to set up and maintain Website Application Firewall.
• Work an 8 hour shift with Weekend Day(s) coverage.

Your experience should include...

• General understanding of security principles and use good security practices in general
• Linux experience – CLI and cPanel
• Experience with Apache, Nginx and other web servers
• Experience with WordPress, Joomla, Magento, vBulletin and other CMS's
• You will bring a deep background of how DNS, FTP/SFTP, web, firewalls, CDNs and the Internet work
• Strong communications skills, ticket-focused customer support with aptitude for providing excellent service
• Strong troubleshooting skills

You might also have...

• You care about making a difference
• You get it done because customer experience matters
• You take ownership for your projects and communicate clearly
• You have high standards and want to make a difference with your work
• You can work independently with little oversight
• You are organized
• you prioritize and plan work activities and use time efficiently, especially in a fast-paced environment
• Shell scripting / automation
• Open source and community participation and contributions a plus

We've got your back...

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.) 

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at [email protected]. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.