Job Description
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the role: The Product Support Supervisor oversees the management of various support efforts on behalf of the larger Payments Product Support team.
About the team: The Payments Product Support team is a talented team of payments experts who will work throughout the matrix to provide a high level of customer service to our clients both internally and externally.
What will you be doing?

• You will manage a team of employees providing guidance, mentorship and professional development.
• Ensures employees are properly trained to support the tasks and projects assigned.
• Complete administrative supervisory tasks.
• Coordinate workflow and prioritization of staff projects in order ensure deadlines are met.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily client-centric activities.
• Act as a liaison between employees and executive leadership as needed.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• This role may include some client facing tasks.
• Other related duties assigned as needed.

What you will need:

• Bachelor's Degree in business or related field or the equivalent combination of education, training, or work experience.
• Prior card processing knowledge; FIS debit and/or credit processing experiences a plus
• Knowledge of FIS products and services
• Strong analytical skills
• Knowledge in programming, business analysis or implementation of software products; strong Excel skills.
• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications
• Excellent oral and written communications skills
• Strong problem solving skills

Added bonus if you have:

• FIS Payments and Product Knowledge
• FIS debit and/or credit processing experiences a plus

What we offer:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

Vaccination Requirements
All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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