Product Support Specialist I

| Las Vegas, NV +77 more | Remote | Hybrid
Sorry, this job was removed at 8:37 p.m. (CST) on Thursday, December 30, 2021
Find out who's hiring in Las Vegas, NV.
See all Cybersecurity + IT jobs in Las Vegas, NV
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Job Posting Title
Product Support Specialist I
Summary
The role of the Product Support Specialist I will provide technical support to the casinos running software created and distributed by Aristocrat Technologies. This position requires the candidate to be able to work in a fast-paced, ever changing environment with little supervision.
The candidate for this position will be part of a small, but growing team which supports all products created and distributed by Aristocrat Technologies at any one of the 300 casinos who are OASIS systems customers.
Our team is full of eager, wanting to learn people. Everyone on the team takes pride and satisfaction in solving issues quickly while providing a personal touch to our customers.
What you'll do

  • Answer calls routed to the phone queue.
  • Frequently monitor the case tracking system for new cases.
  • Ensure accurate and efficient first callresolution orescalates issue to the proper internal group if necessary.


  • Ability to pass extensive background check for various jurisdictions to hold gaming licenses.
  • Solve application issues and questions.
  • Reinforce all SLAs with internal and external customers.
  • Become OASIS Master Certified within 180 days.
  • Read T-SQL queries.


  • Provide customer training on how to use software created and distributed by Aristocrat Technologies.
  • Work closely with other teammates to assist in troubleshooting front end application issues.
  • All other duties as assigned.


What we're looking for

  • Minimum of 1 year supporting and troubleshooting hardware and software.


  • Minimum of 1 year experience in a customer support environment.
  • Outgoing personality.
  • Ability to stay calm when dealing with difficult customers and situations.
  • Able toworkaday,swing, and weekend shifts, if needed.
  • Logical and critical thinking skills.


  • Associatedegree or equivalent experience.
  • Must be able to read, write,speakand understand English.
  • Casino experience a plus.


Why Aristocrat?

  • World Leader in Gaming Entertainment
  • Robust benefits package
  • Global career opportunities


Our Values

  • All about the Player
  • Talent Unleashed
  • Collective Brilliance
  • Good Business Good Citizen


The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

More Information on Aristocrat
Aristocrat operates in the Artificial Intelligence industry. The company is located in Las Vegas , NV, Franklin, TN and Austin, TX. It has 6500 total employees. It offers perks and benefits such as Open office floor plan, Flexible work schedule, Remote work program, Highly diverse management team, Mandated unconscious bias training and Flexible Spending Account (FSA). To see all 12 open jobs at Aristocrat, click here.
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about AristocratFind similar jobs