Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Trax is a corporate banking hub solution, combining in a unique way robust bank communication functionality with an advanced payment hub system helping organizations to standardize the payment processes across business units, payment types, banks and regions. The application has payment functionality to support various payment workflows and connectors to easily integrate with any ERP and with banks over SWIFT or other channels. In addition to the payment functionality, Trax offers bank statement and reporting functions to capture returning bank reports from banks
Our Trax team has members in the U.S., Israel, Belgium, and India that work to assist our global customer base.
What you will be doing

• Learn the technical and functional details of the Trax program to provide first and second line support to customers
• You will work with customers to find solutions when support tickets are entered
• Be responsible for attending client calls, as needed, for critical issues or status calls
• Build relationships with customers so that a partnership develops in the US as the customer base grows
• Work with our development teams when defects have been identified

What you bring:

• Strong troubleshooting and logical skills a must
• Strong written communication skills
• Ability to work under pressure with strict deadlines
• Knowledge of n-tiered Java Enterprise (J2EE) a plus
• Knowledge of Swift messaging, XML framework, and Multi-factor authentication a nice to have

What we offer you

• Attractive benefits including private medical cover, dental cover, and travel insurance
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A work environment built on collaboration, flexibility and respect
• Varied and challenging work to help you grow your technical skillset

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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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