Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
0%
Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. FIS is advancing the way the World pays, banks and invests. We are driving change across the Payments industry connecting our customers with their clients and enabling them to reach new markets/opportunities.
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the Role:
As a valued member of our team, the Product Support Representative supports the company in being the first point for all clients for helping resolve day to day product related inquiries and issues for FIS applications.
About the Team:
The FIS Compliance Reporting Manager team is part of the FIS Trading and Processing global team supporting clients worldwide for trading and regulatory compliance applications. This role is a techno functional position to work with the larger Client Experience team for issue resolution, planning and continuous improvement, and related application support.
What you will be doing?

• Hybrid working. This position will be a hybrid working position with a combination of office/remote schedule with up to 3 days in the office with colleagues.
• Full-time position working an eight hour per day schedule somewhere between the hours of 8:00am - 8:00pm EST (Monday through Friday) after conclusion of training. Occasional weekend availability for a few hrs on a need basis may be required.

• Flexibility to work overtime when volumes dictate
• Participate in ongoing training to expand overall knowledge

What you will need:

• Ability to productively handle inbound telephone calls, client inquiries raised via email or a ticketing system.
• Ability to work independently and in a team environment
• Ability to multi-task using various systems to address customer needs
• Investment industry experience desired
• Good problem solving and decision making skills..
• College degree (or currently working towards one) or customer service experience desired

Added bonus if you have:

• Some exposure to MS-SQL server or other technical skills.

At FIS, we are as committed to growing our employees' careers as our own business. We offer:

• Attractive benefits including medical, dental, and vision coverage
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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