Job Description
About the team
FIS is looking for a Deposits Support Representative to join our Product Support team in This position will provide in-depth product support to FIS clients by resolving incoming inquiries regarding Deposits related functions (new account openings, statement and notice processing, account analysis, etc.) The ideal candidate will have 5+ years of experience in the banking industry, with an expertise in the Deposits arena. Additionally, will have excellent customer service skills and the ability to troubleshoot problems with software applications and recommend corrective action.
What you will be doing

• Provide Deposits expertise (knowing how to research and fix) in the areas of: Checking/Savings/Time Deposit and IRAs, Statement and Notice Processing, Account Analysis, Package Pricing, Safe Deposit Box, Service Charging, Un-posted Item Repair, Returned Item Processing, Stop Payments, Positive Pay, Payment Decisions, Tax form processing, Withholding, HSAs, IRAs, IOLTA processing, etc.)
• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Troubleshoots problems with software applications and recommends corrective action.
• Document customer information and recurring issues to support product quality programs and product development.
• Recreates client issues in test environment

What you bring:

• 3-5+ years of relevant banking/deposits experience
• Very organized and detail oriented; able to work with shifting priorities
• Must be able to creatively solve problems; brainstorm possible solutions, create test scenarios, and communicate the best option(s) to the customer.
• Continuously looks to improve & learn from peers and experiences
• Is looking to join our team and build a long-term career with FIS.

Added bonus if you have:
A Bachelor's or Master's degree in Computer Science, Information Systems, Finance, or other related discipline or equivalent combination of education and experience.
What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources, and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back in your community
• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• Varied and challenging work to help you grow your technical skillset

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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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