Job Description
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the role:
Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.
About the team
The Client Experience (CX) team within the Capital Markets group of FIS is looking for Product Support Representatives to join our team in Jacksonville, FL. In this role you will become an expert on one or more software solutions within FIS Securities & Processing used by our client base of banks and financial institutions. You will begin providing service to clients for the Phase3, Loanet, and SmartLoan products. You will then use this expertise to help these clients get the most value from our software.
What you will be doing

• Providing in-depth product support to FIS clients via inbound phone calls and emails
• Utilizing a state-of-the-art CRM to answer client support inquiries and bring issues to resolution
• Building strong, long term working relationships with FIS clients
• Ensuring timely responses to clients by working across internal teams
• Training FIS clients on proper product usage to provide the greatest benefit.

EDUCATION REQUIREMENTS
Bachelor's degree in Finance, Information Systems, Computer Science, Business Administration
What you will need:
Prior banking or finance related experiences a plus; personal banking experience preferred
• Documents client information and recurring technical issues to support product quality programs and product development
• Knowledge of FIS products and services
• Strong analytical skills
• Knowledge in programming, business analysis or implementation of software products
• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications
• Excellent oral and written communications skills
• Strong problem solving skills
Added bonus if you have:
Technical Skills:

• Bachelor's degree in Finance, Information Systems, Computer Science, Business Administration
• Proficiency in Microsoft Office Suite
• Self-motivated and willingness to learn
• Excellent communication and interpersonal skills

What we offer you

• Competitive salary and excellent benefits
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• Time to support charities and give back in your community
• A work environment built on collaboration, flexibility and respect

.
Vaccination Requirements
All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass