Product Support Representative I

| Houston, TX
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Job Description
Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
ABOUT THE TEAM:
FIS is looking for a Product Support Representative I to join our team virtually or in Little Rock, AR. As a Product Support Representative I, you will work with an exciting and collaborative team. We are passionate about our work and take a client-first approach to everything we do. There are great opportunities for learning & growing your career from within this group.
SHIFT: Sunday - Wednesday 12:30 - 10:30pm EST
JOB SUMMARY:
Administers the necessary product requirements to maintain consistent account control of clients that utilize FIS software products and ensures that the quality and utilization of FIS software products satisfies client needs. Provides first-tier support through client communications, ticket system management, security administration, and system monitoring.

  • Provides in-depth product support to FIS clients by opening, updating, & resolving incidents from incoming inquiries.
  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Documents Client information and recurring technical issues to support product quality programs and product development.
  • Resolves customer/client concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Works with other departments and/or clients to research & resolve issues.
  • Troubleshoots issues with malfunctioning equipment or software applications.
  • Interpersonal skills and technical product knowledge & expertise are critical to responding to daily client-centric Activities.
  • Performs security administration in a variety of systems and applications.
  • Performs nightly monitoring for several various systems/applications.
  • Performs other related duties as assigned.

WHAT YOU BRING:

  • 1-2 Years of Banking/Technology Experience
  • Bachelor's Degree in Business or related field or the equivalent combination of education, training, and work experience.
  • Prior banking or finance related experiences a plus; personal banking experience preferred.
  • Knowledge of banking products and services, and how they work, preferably FIS products and services.
  • Knowledge in programming, business analysis or implementation of software products a plus
  • Self-starter with proven ability to work independently.
  • Organizational and time management skills required.
  • Extremely comfortable working with computers and a variety of applications.
  • Excellent oral and written communications skills required; and must be clear, tactful, and constructive
  • Strong problem solving and analytical skills
  • Excellent data entry skills.
  • Pays close attention to detail.
  • Knowledge of FIS products and Services
  • Prior banking or technical support related experiences preferred.
  • Previous ticket/incident management experience preferred.

WHAT WE OFFER YOU:
At FIS, we value new ideas and we pride ourselves on providing a wide-range of opportunities for professional growth in a face-paced environment. FIS offers an open-minded collaborative culture with enthusiastic technologists. A true partner. We are dedicated to our team members and our customers equally. We strive to create an environment to help you succeed.
Additional Perks and Benefits such as:

  • Company Paid Volunteer Day
  • Business casual attire - jeans every day!
  • A generous paid time off program in which the benefits increase along with your tenure
  • Health coverage offered for you and your family through Health/Vision/Dental/Insurance plans
  • 401K with company contribution and Employee Stock Purchase Program with company match
  • FIS Gives Back Program - charitable events and activities to help support our local community


Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass

More Information on FIS
FIS operates in the eCommerce industry. The company is located in Jacksonville, FL, Denver, CO, Atlanta, GA and Milwaukee, WI. FIS was founded in 1968. It has 57000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Open door policy. To see all jobs at FIS, click here.
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