Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
ABOUT THE TEAM
Subject matter experts in payments processing. Responsible for providing strong and consultative support to our external and internal clients related to our platforms, applications, and other integrated products.
NOTE: This role may be worked remotely from anywhere in North America. Preferred location St. Petersburg, FL
WHAT YOU WILL BE DOING:
Handles complex calls/solutions that require analysis and research.
Provides in-depth product support to select FIS clients and internal FIS teams by resolving incoming inquiries.
GENERAL DUTIES & RESPONSIBILITIES:
• Responds to Client and internal team payments product inquiries via telephone or in written internet-based email or chat sessions.• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.• Troubleshoots problems, recommends corrective action or alternate solutions.• Documents customer information and recurring technical issues to support product quality programs and product development.• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.• Other related duties assigned as needed.
EDUCATION REQUIREMENTS:
Bachelor's Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
• Prior credit card processing experience, knowledge of FIS' credit card processing environment and platforms is a plus.• Documents client information and recurring technical issues to support product quality programs and product development• Knowledge of FIS products and services• Strong analytical skills• Knowledge in programming, business analysis or implementation of software products• Extremely comfortable working with computers and a variety of applications
Preferred Qualifications:
• Organizational and time management skills required.
• Excellent oral and written communications skills• Strong problem-solving skills
• Self-starter with proven ability to work independently.
What we offer you
•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
•A wide range of professional education and personal development possibilities - FIS is your final career step!
•A competitive salary and benefits
•A variety of career development tools, resources, and opportunities.
Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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