DAT
World’s Largest Freight Marketplace & Information Provider
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Product Support Rep I (Remote, USA) at DAT

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About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see www.DAT.com/company.

   

The Opportunity

DAT is looking for a Product Support Representative I to join our Customer Support Team, located in Beaverton, Oregon.

We’re looking for an experienced customer service representative who will be responsible for assuring customer satisfaction and providing quality service for DAT customers.

This is your opportunity to bring your expertise and experience to our world-class customer service team that provides our customers with exceptional support and has helped us to transform the industry.

This fully remote, work from home opportunity, is open to applicants who are full time residents of the following states:

AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MI, MN, MT, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

Candidate Profile

  • Organized and detail-oriented with strong communication skills.
  • Ability to identify and solve customer issues through a high degree of understanding of DAT products.
  • Ability to produce consistently high-quality work while maintaining excellent documentation.
  • Advanced customer service skills and passion for helping customers and resolving issues.

What You’ll Do

  • Working in a phone queue environment, you’ll respond to inbound calls, emails and chats from customers.
  • You’ll deliver exceptional customer support to DAT customers.
  • Respond to support requests and acts as a technical advisor for DAT supported products.
  • Assist product development by being a voice of the customer and expressing problems, concerns, and requests.
  • Provide training to customers on DAT products.
  • Respond and resolve billing inquiries, maintain accurate customer information.
  • Assist with load posting and searching capabilities.
  • Manage and update customer information.

The Skills and Experience You’ll Need

  • Excellent written and verbal communication skills and ability to effectively present information and respond to inquiries.
  • Strong analytical and problem-solving skills.
  • Ability to adhere to established business rules and maintain highly accurate documentation.
  • Basic technical ability to resolve customer issues and assist as needed
  • 1-3 years of experience in customer service preferred.
  • DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.
  • High School Diploma or equivalent required.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Technology we use

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What are DAT Perks + Benefits

DAT Benefits Overview

We empower every employee by engaging and trusting each other with real-world challenges. We provide avenues for professional development and career growth while offering the opportunity to work with smart people who care about the quality of their work. We offer competitive salary, leadership training, monthly commuter stipend, and comprehensive medical, dental, and vision coverage to full-time employees. We believe in a relaxed atmosphere and a healthy work-life balance, and adjusting to employee needs. We also like to enjoy our workplace with free food truck Thursdays, happy hours, and occasional social events!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We've grown purposefully over almost half a century; that means we're long on company culture...and it shows. DAT is a place where you'll make a difference in a fascinating industry that impacts all of us, but the best part is that you'll make that difference alongside teammates who embrace mutual respect as a core value.

An Insider's view of DAT

What's something quirky about your company?

Think one giant melting pot of friends working towards common goals. Over the years they've really become more like family. You'll always find people doing something to bring a smile to someone's face - whether a personal hand written note, "Flannel Fridays", or team themes like Reefer Magnus from Transformers. You never know quite what to expect!

Lindsay

Business Analyst

How does the company support your career growth?

We have an open door policy, good communication up the chain, and managers who genuinely care about seeing their employees' careers flourish. We have Professional Development Plans and do regular 1 on 1's with managers to discuss anything. I comfortably talk with my manager about career plans and steps we can take to get me there.

Caleb

Principal Software Engineer

How do you empower your team to be more creative?

I empower my teams by creating a safe space where individuals at all levels can challenge and learn from each other. I believe that only when people are open and honest in their communication can the best solutions can be created

Brian

Engineering Manager

What projects are you most excited about?

It's exciting that we're moving into the Denver area because it shows our commitment to growth, innovation, and finding the right people to do the work that we see as the next steps to grow our brand. The Denver office is "next level." It will push the technology boundaries in comparison to our traditional DAT products.

Jeannie

Analytics Program Manager

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