Company Description

KIOXIA America, Inc. is the U.S.-based subsidiary of KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today’s breakthrough BiCS FLASH™ 3D flash memory technology, KIOXIA continues to pioneer innovative memory, SSD and software solutions that enrich people's lives and expand society's horizons. The company's innovative BiCS FLASH™ 3D flash memory technology is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive, and data centers.

Job Description

As a Product Support Engineer (PSE), your primary role is to provide worldwide support for our data center SSD products on behalf of our product development engineering teams. During the product development phase, you will provide support within KIOXIA to assure all customer specifications are communicated and understood by the engineering teams. In this role, you will manage specification gap analysis, design review development and delivery, and the qualification of the product. This includes working with the customer on prioritizing and resolving complex technical and program related issues. You will be a stakeholder in the decision making process with an emphasis on product quality and customer deliverables. The role requires considerable focus on building and maintaining strong relationships with internal stakeholders and with the customer.
This role can be located in San Jose, CA or remote.

Primary Responsibilities:

• Perform product gap analysis on customer specifications and product requirements
• Drive and manage change requests into the product development teams
• Develop and deliver product Design Reviews to the customer
• Manage action items and drive issues to resolution in a timely manner
• Develop customer qualification strategies and execution plans
• Perform required lab work for joint qualification as needed
• Train CTS team on product details and failure analysis tools to enable 1st level customer support
• Write change requests and failure analysis reports as needed
• Write product/feature/use-case technical white papers as needed

Qualifications

• BS degree in computer engineering or equivalent field with minimum 7 years of experience in a technical related field or MS degree in computer engineering or equivalent field with minimum 5 years of experience in a technical related field.
• Proven customer engagement and product support experience
• Experience in interacting with key stakeholders of a product development organization and deploying strategies to manage and/or improve the customer experience
• Data center/server storage knowledge and experience
• Troubleshooting skills to include run/break/fix capabilities, failure analysis and debug
• Advanced understanding of computer system architecture fundamentals
• General understanding of the NVM Express and Open Compute Platform specifications, including knowledge of relevant protocol/debug tools
• Strong verbal and written communication skills (English)
• Able to travel when/where needed – both domestic and international

Additional Information

Req# 2120; #LI-JV1;
The expected salary for this position is $144,325 - $240,580
At KIOXIA, we value the following:

• Investment in you
  • Offering opportunities for career growth and personal development training
• Open-minded management
  • Empowering employees by listening and responding to ideas, issues, and approaches
• Flexible work-life balance
  • Offering a generous PTO allotment, holiday shutdown, and flexible work options
• Diversity of cultures, perspectives, backgrounds and experiences of all our team members
  • Through our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for all
• Benefits for our team members
  • Excellent medical and non-medical benefits, 401(k) matching, pet insurance

KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.