Product Service & Support Specialist (Regional)

Organization Summary

Lindsay Corporation (NYSE: LNN) is a leading global manufacturer and distributor of irrigation and infrastructure equipment and technology. Established in 1955, the company has been at the forefront of research and development of innovative solutions to meet the food, fuel, fiber, and transportation needs of the worlds rapidly growing population.

As one of the worlds leading providers or irrigation and water management, its Zimmatic systems are operating in more than 90 countries. Lindsay Corporations infrastructure division offers a wide range of products that aid in roadway maintenance and transportation safety.

Lindsay is committed to growing a healthy culture worldwide in which diversity is supported and employees are empowered. Lindsays values (leadership, integrity, collaboration, accountability and respect for others) help drive us to accomplish our mission by working together because we know we can go farther and faster as a team than we can as individuals.

Position Description

This role will primarily provide dealer technician phone and infield support throughout the year for our Zimmatic product lines. Please note, this customer base is primarily made up of farmers that are not only US based but growers residing across the globe.

In addition, this position will trouble shoot system performance challenges and work closely with our Product Support and Training, Quality, Product Development and Engineering teams to identify root causes to collaboratively drive resolutions quickly and efficiently.

Position Details

This is a full-time position can be based at our Corporate Headquarters in Omaha, NebraskaThis position is part of our centralized phone support group, however, based on business needs, day and overnight travel will be required as needed. This is a hybrid role within a flexible environment.

Recruiters Note

The environment of this highly developed team can be easily classified as a group of helpful problem solvers. According to the teams manager, Isaac Welborn , Nobody on this team will say no, as they are a close knit team and work together to ensure customers are fully satisfied. Isaac himself is a supportive manager, makes sure his team is up-to-date on the needs of the day and then they work autonomously to do their job knowing that he is available as needed.

Duties & Responsibilities

• Always represent the companys best interest, maintain the highest level of integrity and professionalism.
• Provide product support, system troubleshooting and training on the phone, via email or in person to our dealer network and internal teams.
• Proficiently and safely use power and manually operated tools and equipment to perform and train irrigation installation, trouble shooting and maintenance.
• Keep accurate records, promote job worksite safety, provide excellent customer support, exhibit pride and quality workmanship.
• Ability to provide comprehensive technical support on all Lindsay irrigation product lines, document safe and efficient repair methods, and assemble training to support external and internal technical personnel in these actions.
• Develop, administer, and deliver training content to Dealers and internal teams. Training formats include online and in-person sessions.
• Understand product fully to offer insights into new product development, product validation for performance, and proper instructions for dealer technicians.
• Recreate field issues, offer guidance on application and advice on best practices to assist dealer sin growing their businesses through technician competency.
• Maintain and care for company equipment, tools, and vehicles.
• Attend training classes and seminars as requested.

Qualifications

• Ability to aspire to and demonstrate Lindsays Vision, Values and Behaviors daily.
• 4-year degree in Mechanized systems Management, Agriculture, Mechanical or Electrical Engineering or Professional Electrician Certification (Masters or Journeyman) or combination of relevant experience and education will be considered.
• Knowledge of electrical systems and willingness to learn the National Electrical code.
• Bilingual with proficiency to read, write and speak English and any of the following languages Spanish, Portuguese, German, French or Arabic, highly preferred.
• Self-motivated, possess strong leadership skills, and professional in appearance and actions.
• Detail oriented, possess critical thinking skills and is driven by quality results.
• Well organized with strong communication skills (written and verbal) and ability to multi-task.
• Robust problem-solving skills, with ability to learn from doing, hold personal accountability, and maintain a positive and professional attitude.
• Strong customer service background.
• Ability to work independently and as part of a team-oriented environment where you will successfully manage multiple dealer cases simultaneously.
• Must take ownership of work and own the responsibilities of making sure things are done accurately and customer expectations are met.
• Ability to work under pressure and adapt to changing priorities with minimal supervision.
• High level understanding of Microsoft Office and web-based applications.
• Willingness to travel across the United States for training and troubleshooting. Open to the possibility to travel internationally.
• Ability to work overtime and possibly weekends should workload warrant.
• Must have a valid drivers license and willing to travel with company supplied vehicle.