ABOUT US

Inspire is a clean energy technology company on a mission to transform the way consumers access clean energy and to accelerate the world’s transition to a net-zero carbon future.

We provide our customers with access to renewable energy from wind, solar, and hydro powered sources without service interruptions or costly installations at a flat, predictable monthly rate. For every year that a customer spends with Inspire Clean Energy, they have a greater impact on climate change than 10 years of strict recycling.

Our rapidly growing team of mission-driven, climate enthusiasts is passionate, innovative and committed to a better future for the planet.

POSITION SUMMARY

Inspire is on a mission to transform the way consumers access clean energy and accelerate the world’s transition to a net-zero carbon future. We’re building products that empower customers to reduce their carbon footprint and by doing so, are creating a clean energy movement that everyone can be a part of.

We are seeking an experienced product manager to help build best in class automation and tooling as the company continues to scale and innovate our service.  

This role will be part of Inspire’s Retention Services team which provides foundational technology that allows us to improve core business processes related to retention of members and the fulfillment experience of our service.

The Retention Services Manager will lead on a suite of internal products and work collaboratively with a cross-functional team to execute on Inspire’s roadmap, building an industry leading member experience. They’ll be responsible for translating company objectives into value-rich problems to solve in coordination with internal stakeholders while also executing on product discovery and delivery with design, engineering, and analytics partners.

THE RETENTION SERVICES MANAGER HAS 5 MAIN RESPONSIBILITIES

• Partner closely with Marketing, Operations and Member Experience stakeholders to understand their objectives, opportunities, and ideas in order to effectively prioritize their needs while solving problems
• Become an authority on your key business processes, identifying user needs and business opportunities through a combination of research, feedback collection from cross-functional teammates, and data analysis.
• Own initiatives end-to-end, including leading discovery, writing specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and outcomes throughout the company.
• Build repeatable and scalable processes for a new function at Inspire, focused on using data to make decisions and advocating for a high quality member experience. 
• Deliver value for various business functions, enabling them to derive insights from data that drive agile decision making at scale.

SOME YEAR 1 DELIVERABLES

• Develop and deliver the product vision, strategy, and roadmap for your area of ownership in partnership with the Director of Retention Services.
• Design and test improvements to our core business process, improving the member experience and decreasing churn. 
• Enable and optimize the ability to retain members on multiple energy products throughout our technology stack.
• Develop tools that strengthens and enhances Membership with Inspire, motivating a deep sense of impact and purpose in our mission.

SUCCESS METRICS

• Active Member Count
• Activation Rate
• Retention Rate
• Lifetime Value (LTV)
• Duration
• Efficiency through Automation
• Time saved, manual work reduced

DESIRED TRAITS

• Transparent - Ability to demonstrate transparency, openness
• Innovative - Model and champion innovation
• Effective Communicator - Develop productive partnerships cross functionally
• Data Driven - Uses data to make decisions and recommendations
• Beginner Mindset - You seek to understand first before making a decision. You ask as many questions as you need in order to uncover the unknown.

EXPERIENCE

• Must Have
  • 4+ yrs experience in project management, product management or systems operation role driving improvements.
  • Experience measuring, monitoring and improving software systems focused on growth and consumer experience
  • Demonstrated ability to build actionable plans that lead towards desired, meaningful outcomes
  • Experience conducting qualitative and quantitative analysis to inform prioritization and decisions
  • Demonstrated ability to identify problems to be solved, understanding and documenting constraints, and assessing risks. Being able to communicate a well-structured, data-informed narrative to both technical and non-technical teams.

• Nice to Have
  • Experience in the retail energy industry
  • Experience managing and improving internal tools
  • Experience in a Member Support or Retention role
  • Experience working in a high-growth; scaling product management organization