Product Manager - Driving Experience at Uber

| San Francisco
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About the Role

Our team has a vision: Enable millions of users worldwide a flexible, respectful, and reliable way to earn a living on the Uber platform. To accomplish that, we strive to provide the world's best driving experience for Uber drivers and delivery people - all the way from when they go online in the app till they are done for the day and go offline. This includes enabling them to make decisions about which trips to accept, improving their pickup and drop-off experiences, optimizing their on-trip experience, and providing them choice and preferences thus enabling flexibility to suit their life.

This role will be focused on the Hailables vertical, used by Taxi drivers around the world to supplement their ride-hailing income. Very interesting use case, leveraging our core Driver app but building Taxi-specific features to address their needs. Further, with recent acquisitions and partnerships, there is a focus on how we build an ecosystem between the different platforms all across the stack. We are looking for someone with strong technical and product vision capabilities to support a critical new vertical for Uber

As a Product Manager on this team, you will develop and execute the vision, strategy, and roadmap that enables earners to seamlessly work on the Uber platform. You will also work with cross-functional leaders and other teams at Uber to fulfill this vision.

What the Candidate will Do:

  • Internalize and deeply understand Uber's mission and strategies, as well as the mission and objectives of your specific team.
  • Develop a vision for Driving Experience and Flexibility and define a 12-month roadmap.
  • Understand the differences between markets and different local regions is critical. You will work with our regional teams to understand issues on the ground and make those solutions a part of your roadmap.
  • Translate user needs into product requirements by distilling user problems, writing hypotheses, and describing desired outcomes.
  • Work with researchers to conduct a program of quantitative and qualitative insight gathering and evaluation
  • Establish three- and six-month plans and define objectives and key results for the tech team
  • Build and foster a strong team culture with a focus on execution and results.
  • Clearly communicate product plans, benefits, and results, as appropriate, to a spectrum of audiences, from internal partners to all Uber employees to drivers.

Basic Qualifications:

  • Minimum 3 years of experience in Product Management, Operations or related fields
  • Product Sense - Stellar design instincts and product taste. You own what you build.
  • Use data to align teams and drive strategic decisions. You always get the data you need and distill it into insightful stories.

Preferred Qualifications:

  • Experience delivering highly successful and creative user-facing products. You're proud of what you've accomplished.
  • Customer Empathy - Think about the "why" before the "what". You are passionate about always making the user experience positive and unwilling to allow product challenges to impact users negatively.
  • History of building healthy cross-functional relationships and focusing on team accomplishments rather than individual
  • Ability to advise and evaluate engineering decisions.
  • Experience working on mobile experiences and consumer products
  • A high bar across the board -- from your own contributions, to the people you work with, to the products you work on
  • A never-ending desire to grow and learn. You never give up and set a high bar across the board, from your own contribution to the people you work with.
  • Create big bold strategic decisions that will have a huge impact on Uber.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

We encourage employees to “drive your growth” by learning through opportunities on the job. Formal training can’t often give you the scope to build, apply, and practice new skills in the way that learning by doing does. We believe that you can learn whatever you don’t know in an environment that fosters mentorship and feedback.

Becky Karsh

Head of People Development

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

What are Uber Perks + Benefits

Uber Benefits Overview

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Culture
Volunteer in local community
Our people, process, and technology can help transform cities into safer, more efficient, and more beautiful places. Learn more: https://www.uber.com/community/supporting-cities/
Partners with Nonprofits
Technology, when it's done right—and combined with good partnerships—has the potential to contribute to a better world for all. Learn more: https://www.uber.com/us/en/community/
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Professional Development Benefits
Diversity Program
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