Job Description
Roles & Responsibility

• Facilitation of the Virtual Command Center including assigning support tickets to scrum teams, assessing issues that are aged and escalating, assessing, and assigning severity/impact to issues
• Crafting and facilitating outage or support related communications .
• Monitoring of client forums including Symphony and Stack Overflow inclusive of responding or ensuring response and/or seeding of content
• Hosting "office hours" for clients including facilitation of pair programming, demos, Q&A .
• Define and track key performance indicators. Assist in product adoption .
• Participate in customer focus groups/feedback loops and in Agile ceremonies to deliver commitments

Qualifications

• 5+ years experience and supporting a technical product . Experience problem solving and managing client/stakeholder demands
• Experience with data movement or ETL tools, big data with data management. Excellent project management, process optimization, and communication skills
• Ability to think strategically and work in a global environment . Diligent and efficient in execution even under tight time constraints; consistently overcomes and helps others overcome obstacles to completion
• Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders. High proficiency in Excel, Word, and PowerPoint
• Experience working in agile/scrum teams preferred . Exhibit an organized and systematic approach to problem solving, understanding of both design thinking and systems thinking
• Very organized and able to work on multiple projects concurrently . Excellent interpersonal and presentation skills; both face to face and remotely
• Strong customer facing and presentation skills . Minimum BS or equivalent level of education/experience required

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.