Procurement & Vendor Management Manager (Remote)

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Procurement & Vendor Management Manager 

Position Overview:

We are seeking a results-driven, innovative, and passionate leader to serve in the role of Procurement & Vendor Management Manager for Brilliant Earth. Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment our customer receives their package. You will be responsible for managing the day-to-day remote operations, including building and maintaining key partner relationships, quality assurance, logistics and supply chain. The primary objectives of this position are to drive vendor performance, review capabilities and capacity for optical mix, negotiate costing, and support responsible sourcing initiatives.

The ideal person for this role thrives in fast-paced, results driven environments and has demonstrated an ability to work effectively with finite resources. This individual will have expertise in team management, daily and long-term workforce capacity planning and a track record of leading teams to achieve operational goals. We are looking for a strategic and courageous leader who is eager to work alongside the team is unafraid to keep raising the bar to achieve the best results. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals, as well as our business goals.

Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship.

Key responsibilities include:

  • Manage relationships with partners and vendors, including pricing and terms negotiations, developing new relationships and handling escalations.
  • Oversee daily remote operations and logistics, including order processing, quality assurance and fulfillment.
  • Provide quantitative and qualitative feedback to vendors regarding performance and work with vendors to set clear and measurable goals regarding performance and quality. 
  • Ensure scalability, cost effectiveness and overall process efficiency.
  • Empower team members and help solve day to day problems.
  • Manage team of operations assistants and associates, including: recruitment, onboarding, development, and optimizing team performance through task management and resource planning, goal setting and continuous improvement efforts.
  • Properly allocate tasks and resources to ensure timelines are met and general operations run smoothly.
  • Promote a culture of high performance and continuous improvement with a commitment to quality.
  • Develop and track KPIs to measure and manage efficiencies, cost improvements, productivity, and quality.
  • Identify opportunities for process improvements and work cross-functionally on improvements that streamline processes. 
  • Ensure all aspects of product supply chain are well developed and maintained to ensure a superior customer experience, timeliness, and a high level of efficiency.

Specific Qualifications Include:

  • Experience with vendor management and supply chain / production in a product, retail or eCommerce company 
  • Robust computer skills, including working knowledge of ERP systems.
  • Experience leading and growing high performing teams to achieve and exceed goals. 
  • Bachelor’s degree, preferred.

Additional Qualifications:

  • A Passion for Leadership. You have an open, positive, and collaborative leadership style and a desire to develop your team.
  • A Data-Driven Approach. When it comes to complex business needs, you always start with the data. You have a knack for analyzing data sets to create a strategic action plan.
  • An Eye for Innovation. You’re a creative thinker who brings new ideas to the table.
  • A Mind for Multi-Tasking. You’re an expert at managing multiple projects simultaneously in a fast-paced environment.
  • Master of Collaboration. You have a genuine ability to collaborate and contribute to a team effort.
  • It’s All in the Details. When it comes to the customer experience, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:

  • Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
  • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
  • Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year.
  • Disability and Life insurance. 100% employer-paid.
  • Pre-Tax Commuter Benefits.
  • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
  • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
  • Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as 24/7 access to counseling.
  • Giving Back and Volunteer Opportunities. In additional to our giving back programs, our teams support local initiatives and spend time together by volunteering.

About Brilliant Earth:

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • SqlLanguages
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement

An Insider's view of Brilliant Earth

What are some social events your company does?

One of my favorite memories was the Customer Experience outing we did to Voicebox (a local karaoke club). There was food and drink for literally 30 people and we all were able to take home leftovers, and it reminded me yet again how much I love the fun and amazing people I get to work with!

Natalie

Operations Business Partner

What does your typical day look like?

I start my day by taking a look at the calendars and seeing what lies ahead for the day. I also like to say hi to everyone as they come in. Our showroom is open 7 days a week, so we each have a different workweek. It's nice to catch up each morning with people who are back from their weekend!

Kelly

Senior Brand Marketing Associate

How does the company support your career growth?

Brilliant Earth is a great place to work, not only if you want to develop professionally, but also if you want to work toward a larger common good. You’ll be motivated by your other team members to put your best foot forward every day. I’m excited to see all the impacts Brilliant Earth can continue to make on the jewelry industry!

Mary

Associate Director, Marketing

How do your team's ideas influence the company's direction?

We put a lot of thought into each space which is what makes our showrooms so special to Brilliant Earth. The intention towards every detail of the space creates the memorable experience we aim to deliver to our customers. Every time I leave after opening a new showroom, I get misty-eyed thinking about how beautifully the vision has come to life!

Theresa

Retail Operations Manager

How do you collaborate with other teams in the company?

Brilliant Earth has one of the most collaborative cultures I've been a part of. It is strongly encouraged to partner on initiatives cross-functionally and build teams to solve tough problems. The feeling of support, friendship, and working toward a common goal is palpable and makes this a special place to work.

Sharon

SVP, Customer Operations

What are Brilliant Earth Perks + Benefits

Brilliant Earth Benefits Overview

Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, and commuter benefits. We offer paid parental leave, an open PTO policy, and an employee discount on our products. Employees of Brilliant Earth have access to an Employee Assistance Program which includes mental health counseling, and can participate in regular wellness events led by the culture team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Mission & Volunteering Committee Professional Development Book Club
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer a stipend for continuing education.
Online course subscriptions available
Customized development tracks
Paid industry certifications

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