Processing Specialist, Inland Marine -Renewal Rollover at CNA

| Lake Mary
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Job Summary
Under general supervision handles policy processing transactions including Policy Issuance Policy change Endorsements Renewals for multiple lines of business within Commercial or Specialty lines. With direction manages on-boarding and training of new hires plus cross training current staff.
Essential Duties & Responsibilities
Reviews complex incoming business transactions for multiple lines of business and related information for completeness accuracy and quality. Gathers third party data and insurance application data to record information in proprietary systems. Works with underwriting and other areas to resolve any discrepancies and process insurance policies in a timely manner
Trains less experienced staff and guides and coaches Policy Service Representatives with processing questions/deficiencies at WWO Service Centers.
Effectively communicate with Branches and Underwriting to execute on follow up missing and incomplete information.
May engage in BPO Partners.
Determines workflow activities required to process insurance policy based on line of business.
Participates in quality and productivity reviews and provides feedback to management
Reporting Relationship
Supervisor or above.
Skills Knowledge and Abilities
1. Knowledge of insurance industry and its products and services.
2. SME for assigned transactions and line of business.
3. Ability to train coach and counsel peers.
4. Knowledge of company proprietary rating and policy administration systems.
5. Detail oriented with solid analytical and computational skills.
6. Strong written verbal and interpersonal communication skills.
7. Strong teamwork and collaboration skills.
8. Strong customer service skills.
9. Ability to handle multiple tasks and prioritize work.
10. Proficient in Microsoft Office & intermediate search skills.
11. Ability to meet performance standards in a fast paced production environment.
Education and Experience
1. High school diploma GED or equivalent.
2. Typically minimum of 3 years insurance transaction processing experience with minimum of 1 year commercial lines processing experience.
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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
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Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
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