Principal - Clarivate CX Consulting

Job Summary:

Principals at Clarivate CX Consulting serve as key members of the CX consulting team and play a critical role on client engagements, as well as supporting internal CX initiatives and other Clarivate CX projects.

Principals are responsible for helping to grow the CX practice by delivering on project work and leading multiple client engagements. A Principal is expected to interact with senior client executives to identify and sell consulting projects. In addition, Principals will be expected to help guide consultants and data scientists that are part of the consulting engagements.

Responsibilities:

• Lead and manage the delivery of client engagements
• Support project planning and execution by ensuring alignment of project delivery to client needs and objectives, as well as managing project cost structure and margin
• Lead and guide engagement work to obtain key insights and findings for clients
• Oversee the work of fellow team members across multiple engagements to manage to client objectives and work planners
• Manage, grow and develop client relationships by understanding client needs in order to deliver significant business development through proposals, upselling/cross-selling existing clients and accounts, and via new client generation
• Maintain and enhance domain area expertise to apply during client engagements, thought leadership initiatives and business development efforts
• Stay abreast of current business and industry trends relevant to our clients' businesses
• Assist with development of offerings for client needs and use cases based on projects completed or industry trends
• Demonstrate commitment to personal and professional development through trainings, unstructured learnings, workshops and conferences
  • Travel to/from client sites and external events as needed

• Serve as the face of Clarivate CX during external networking events, conferences, workshops, etc.

Requirements:

• Experience as a senior client-facing CX consultant, with 8 to 10 years of combined experience in market research and CX consulting, of which at least 3-5 years have been in consulting
• Specialization in one or more of the following domain areas: Customer Experience, Journey Mapping, Customer Research, CX Scorecards/Metrics, CX Design, Customer Insights/Marketing, Brand/Marketing, Customer Success
• Extensive project management experience across small-medium-large sized project/case teams, and a range of project scopes and sizes
• Proven ability to generate project revenue and actively manage key account relationships
• Experience working in an international environment which includes the US and Europe, and should be comfortable communicating and engaging with clients from diverse countries and cultures
• Experience and ability to lead, coach and mentor multiple team members
• Highly motivated with a strong work ethic and ability to thrive in a fast-paced environment
• Experience with all Microsoft Office Suite products is critical, especially PowerPoint, Excel, Word and Outlook
• Bachelor's degree is required

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.